Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rude staff and failure to provide a reserved rental vehicle.
Business reply on Google
Thank you for your review, John. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Reservation was cancelled and only more expensive vehicles were available.
Business reply on Google
Hi Maelene, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Unauthorized fuel charges and failure to return security deposit
Business reply on Google
Hi Alana, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Jean
Excessive hold times and poor communication from customer service staff.
Business reply on Google
Hi Shatia, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Marisa
The rental vehicle was dirty and experienced a mechanical failure.
Business reply on Google
Hi James, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Reserved vehicle was unavailable and staff provided poor customer service.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, China. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
Staff provided unreliable vehicle and refused to assist with a replacement.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
The rental vehicle was provided in an unclean condition.
Business reply on Google
Thank you for your review, desmin. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Unsafe driver, dirty rental vehicle, and presence of a roach.
Business reply on Google
Thank you for your review, Donella. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
staff refused rental due to inconsistent documentation requirements
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Kim
Staff member was rude during a contract renewal process.
Business reply on Google
We're sorry to hear about your experience, Colin. Customer service is important to us, and we appreciate your feedback. We'll be sure to address this with our team to prevent similar situations in the future. Thank you for bringing this to our attention. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Make sure to have your rental agreement number and contact information ready! Chris M
Employee exhibited rude and unprofessional behavior toward the customer.
Business reply on Google
Ms. Johnson, we're happy you found our staff to be so supportive during your experience here at Enterprise Rent-A-Car. - CE
Staff provided rude service and gave away a reserved rental vehicle.
Business reply on Google
Hi Jalil, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you.-Christopher
Enterprise cancelled the reservation due to lack of vehicle availability.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Natalie
Staff displayed unprofessional behavior and provided a vehicle with a recall.
Business reply on Google
Thank you for sharing your experience. We're truly sorry to hear about the service you and your daughter received. This is not reflective of our standards. We appreciate your feedback and will address these concerns with our team to ensure better experiences in the future. Your satisfaction is important to us. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
Vehicle was dirty and damaged with unprofessional staff behavior.
Business reply on Google
Thanks for your review, Lorraine. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Isabella
Customer was overcharged and denied rental service due to system errors.
Business reply on Google
Hello, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Many Thanks, -RA
Staff caused significant delays in the rental vehicle pickup process.
Business reply on Google
Hello, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Many Thanks, -RA
Staff member physically blocked customer from leaving the premises
Business reply on Google
Ms. Bentley, we want our service to be the best around and would be happy to address the level of service you received. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. Kind regards -ML
Reserved vehicles were unavailable and staff were rude to customers.
Business reply on Google
Samantha, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M