Enterprise Rent-A-Car
🚙 Rental Cars · 7340 Smith Corners Blvd Ste 100 · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and lack of available rental vehicles.
Business reply on Google
Hi Patreace, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Excessive hold times and lack of vehicle availability for rental.
Business reply on Google
Thank you for your feedback, Johnny. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Reservation confirmed by phone but no vehicles available upon arrival
Business reply on Google
Thank you for your review, Nikhil. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The business failed to provide a reserved vehicle due to overbooking.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff failed to disclose additional charges exceeding the customer's budget.
Business reply on Google
Hi Jordan, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Michelle
Customer charged a late fee for returning the vehicle slightly late.
Business reply on Google
Thank you for your review, LaQuandris. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Employee harassed the customer during a phone call
Business reply on Google
Thank you for your review, Scottye. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Reserved vehicle unavailable at location despite online availability
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Joe. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
The company failed to communicate vehicle availability to the customer.
Business reply on Google
Hi Justin, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. -Chris R.
Manager refused to rent a vehicle following a pricing inquiry
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Manager was disrespectful and denied a rental to a customer.
Business reply on Google
Thank you for your feedback, Dajah. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The rental vehicle provided was dirty and contained food particles.
Business reply on Google
Hi Patrice, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. -Chris R.
Customer alleges racial profiling and denial of service by staff.
Business reply on Google
Thanks for your review. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon.-Christopher
inability to secure a reserved rental vehicle across multiple locations
Business reply on Google
Thanks for your review, Roger. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon.-Christopher
Unauthorized charges and failure to refund after multiple payment disputes
Business reply on Google
Thank you for your review, Shavonda Seymore. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks- Stacy
Reserved vehicle was unavailable upon arrival at the rental location
Business reply on Google
Marie, we would like to look into this further. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. -Chris R.
Rental car reservation cancelled without prior notification or alternative options…
Business reply on Google
Thank you for your feedback, William. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - HH
Overcharged for rental and failure to return security deposit
Business reply on Google
John, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. -Chris R.
Customer charged for vehicle upgrade due to misleading staff information.
Business reply on Google
Tatyana, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Vehicle was unready and final bill included unauthorized charges and insurance
Business reply on Google
Nicole, we take pride in our customer service and would like to look into your billing concern. Please email [email protected] with your contact information, rental agreement or reservation number and the information above. Thank You. - CE