Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
reservation not honored and branch closed upon arrival
Business reply on Google
Hi Lidya, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Chris M
Staff failed to provide reserved vehicle and offered poorly maintained car.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Pradeep. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
Enterprise repeatedly cancels confirmed car reservations without offering compensation.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
customer has not received their rental deposit back
Business reply on Google
Thank you for your review, Rodney. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Hi Sunil, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation numbers and the details of your experiences. Thanks. – Lisa
customer was left on hold for thirty minutes without assistance
Business reply on Google
Thank you for your review, Holly. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The company charges a high deposit with a slow refund process.
Business reply on Google
Hi TEE, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
customer service failed to answer multiple phone calls
Business reply on Google
Thanks for your comments. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Staff provided incorrect documentation requirements causing a significant rental delay.
Business reply on Google
We would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. -Chris R.
The rental vehicle was not equipped with a spare tire.
Business reply on Google
Thank you for your review, Victoria. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Staff refused to adjust rental price for a downgraded vehicle.
Business reply on Google
Thank you for your review, Aaliyah. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Christina
The rental vehicle was provided in an unclean condition.
Business reply on Google
Thank you for your review, Erika. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Staff provided false information and harassed customer regarding rental payments
Business reply on Google
Hello Dee, we would be happy to look into this for you. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Many Thanks, -Michael
Staff provided false information and disconnected the customer call.
Business reply on Google
Hi Tejeswini, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Location refused pickup service and attempted to downgrade reserved vehicle class.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Natalie
Reserved vehicle was unavailable requiring travel to a different location.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Natalie
Manager refused to honor reservation rate and displayed unprofessional behavior.
Business reply on Google
Hi, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -Michael
Rental car unavailable despite confirmed reservation and rude staff interaction.
Business reply on Google
Thank you very much for your feedback, M. We would like to take a closer look at this. Please use this link www.enterprise.com/en/help/contact.html to contact us by phone or chat. We look forward to speaking with you soon. -Michelle
Reserved vehicle was unavailable and staff provided poor assistance
Business reply on Google
Miriam, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
Manager refused rental service after customer questioned inventory and payment policies.
Business reply on Google
Camellia, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. John