Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused payment methods and insisted on an expensive rental rate.
Business reply on Google
Hi Yolianys, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation number and the details. Thanks. – Michelle
The rental vehicles provided are outdated and lack modern features.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Nellie
Long hold times and unhelpful staff at the rental location.
Business reply on Google
Thank you for your review, Alberto. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Vehicle provided was unsafe and replacement was not provided as promised.
Business reply on Google
Hi Todd, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Jean
Reservation denied due to strict and inconsistent identification policy requirements.
Business reply on Google
Hi Rich, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Marisa
Rental vehicle pricing is considered too expensive for personal use
Business reply on Google
Thank you for your feedback, Charise. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Christopher
The company falsely charged for four damaged tires after one flat.
Business reply on Google
Hi Michelle, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Customer denied rental service for failing to present physical driver license
Business reply on Google
Thank you for your review, Brittany. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Incorrect vehicle provided and unauthorized charges added to rental bill.
Business reply on Google
Awin, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -MC
Unjustified damage claim filed against customer for minor scratch
Business reply on Google
Hello, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
The business double charged for rental fees after insurance payment.
Business reply on Google
We want our service to be the best around and would be happy to address the level of service you received. To do so, please email [email protected] with your contact information, reservation or rental agreement number and the details above. We look forward to hearing from you soon. -Chris R.
Staff falsely accused customer of vehicle damage to extort payment
Business reply on Google
Thank you for your review, Florine. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - Marisa
Reservation cancelled without notice and manager was unprofessional
Business reply on Google
Brandie, we want our service to be the best around and would be happy to address the level of service you received. To do so, please email [email protected] with your contact information, reservation or rental agreement number and the details above. We look forward to hearing from you soon. -ML
Rental prices are considered excessively high for the vehicle provided.
Business reply on Google
Thanks for your comments. If there is anything I can do to help, please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Many Thanks, -RA
Rental vehicle was unavailable despite a confirmed advance booking
Business reply on Google
Hello, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Many Thanks, -RA
Reserved vehicle was unavailable and staff failed to communicate inventory issues
Business reply on Google
Daisy, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff member was rude and dismissive regarding a reservation confirmation issue.
Business reply on Google
Thank you for your review, Shawn. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
Customer charged for pre-existing vehicle damage after renting a filthy car.
Business reply on Google
Stephen, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
The rental vehicle was returned with adhesive residue on the windows.
Business reply on Google
Robin, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fresh as you expected. We would like to speak with you further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you - Chad
The rental car pickup was significantly delayed beyond the scheduled time.
Business reply on Google
Hi Anthony, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH