Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Limited operating hours and lack of overnight drop-off options.
Business reply on Google
Thanks for your comments, Javonte. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Michelle
Incorrect toll charges and unresolved fuel refund discrepancies.
Business reply on Google
Thank you for your review, Gregory. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff was rude and the reserved vehicle lacked promised radio features.
Business reply on Google
Thank you for your review, Cynthia. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina
Customer was overcharged for a rental period shorter than billed.
Business reply on Google
Hi Joe, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Jean
Unprofessional staff and poor communication regarding reservation changes
Business reply on Google
We truly appreciate your feedback, Daniel. We're sorry to hear about your experience and understand how frustrating this must have been. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Staff ignored customer for ten minutes and failed to answer phones.
Business reply on Google
Hi Mark, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Marisa
Incorrect information provided regarding debit card rental policies
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Staff member ignores customer to answer multiple phone calls
Business reply on Google
Thank you for your review, David. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
staff provided incorrect information regarding required rental documentation
Business reply on Google
Angie, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. -Chris M
excessive wait times due to staff inefficiency and administrative delays
Business reply on Google
Thank you for your review Mr. Balice. If we can be of any assistance, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Michael
payment processed but vehicle reservation was not honored
Business reply on Google
Ramiro, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Long wait times and poor communication regarding a car rental reservation.
Business reply on Google
Samantha, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - LP
Manager exhibited unprofessional behavior and engaged in racial profiling
Business reply on Google
Hi Mr. Alvarado, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.
Reserved vehicle was given away and staff was unprofessional
Business reply on Google
Thank you for your review, Somayah. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks Jean
Staff falsely accused customer of vehicle damage to pressure insurance sales.
Business reply on Google
Jennifer, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - ED
Business refused service to customer arriving at scheduled reservation time.
Business reply on Google
Quinton, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - ED
Long wait times, dirty vehicle, and rude staff behavior.
Business reply on Google
Terrance Rogers, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Vehicle provided was dirty, smelled of smoke, and had unsafe tires.
Business reply on Google
Patrise Washington, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Reserved vehicle unavailable and replacement car had tire pressure issues.
Business reply on Google
Thank you for bringing this to our attention, Pat! I would like to discuss this further with you. Can you please email [email protected] with your reservation and/or rental agreement number(s), contact information, the exact rental location, and the full details so I can best assist you? –Michael
Rental reservation was given away and staff exhibited unprofessional behavior.
Business reply on Google
Ninive Segovia, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - KH