Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
reservation unavailable due to poor communication and unhelpful staff
Business reply on Google
Hi Krystal, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thanks. – Michelle
The business failed to refund the price difference for a downgrade.
Business reply on Google
Thank you for your review, Sean. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
inconsistent staff information regarding additional driver requirements
Business reply on Google
Thank you for your review, Jesse . Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Robert. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
rental location refused vehicle exchange due to overbooking
Business reply on Google
We sincerely apologize for the experience you had. Your frustration is completely understandable, and we appreciate you bringing this to our attention. We're committed to improving our service and will ensure your feedback is addressed. Thank you for your patience as we work to resolve this matter. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Nellie
Staff refused to exchange vehicle and provided poor customer service.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Staff refused to honor reservation based on incorrect policy requirements.
Business reply on Google
Thank you for your review, Gustavo. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff refused rental despite customer meeting stated policy requirements.
Business reply on Google
Thank you for your review, Nicole. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Vehicle provided had multiple mechanical issues and poor customer support.
Business reply on Google
Hi Amanda. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Incorrect vehicle provided and unsafe car with poor roadside assistance
Business reply on Google
Thank you for your feedback, kirtan. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –-Christopher
Manager refused to replace a vehicle with a mechanical issue
Business reply on Google
Thank you for your feedback, Amit. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Location refused to swap a vehicle with low tire pressure.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Staff refused to accept a valid Mastercard credit card
Business reply on Google
Hi Max, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Inconvenient shuttle drop-off, limited vehicle selection, and poor toll payment options.
Business reply on Google
We appreciate your feedback, Sara. We strive to provide a smooth rental experience, and it’s clear we didn’t meet your expectations this time. Your comments regarding the shuttle service, vehicle options, and toll arrangements are valuable, and we will address them with our team to improve future experiences. - Michelle
Manager refused to honor reservation despite corporate authorization
Business reply on Google
Hi Elyse, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Jean
Rental car was unavailable despite having a confirmed appointment.
Business reply on Google
Hi Ronald, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Manager refused to provide a comparable vehicle after a mandatory recall.
Business reply on Google
Hi Prasanth, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Rental denied due to temporary license policy inconsistency
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Many thanks, -Natalie
Rental denied due to unexpected credit card and pricing policy changes.
Business reply on Google
Thank you for your review, Jamie. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Staff mishandled private customer data and unauthorized charges were made.
Business reply on Google
Hello Nick, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by either chat or phone. Please be ready to provide the rental location, rental agreement or reservation numbers, your contact information and the details. Thank you. - Chris R