Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsanitary vehicle conditions and unprofessional billing communication regarding…
Business reply on Google
Hi Tom, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Lisa
The employee was rude and unprofessional during the rental process.
Business reply on Google
Thank you for your review, Mustafa. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Jean
Customer charged for SUV but provided smaller vehicle without proper documentation
Business reply on Google
Hi Paul, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Khan
Vehicle unavailability, lack of cleanliness, and unresolved refund request.
Business reply on Google
We're sorry to hear about your experience, Kate. We're committed to providing quality service and will address your concerns with our team. Your feedback is vital in helping us improve, and we appreciate you bringing this to our attention. Thank you for sharing your thoughts with us. -Natalie
Company falsely blamed customer for vehicle damage after tire failure
Business reply on Google
Thank you for your feedback, Siann. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –-Christopher
The rental vehicle provided was filthy and customer service was unresponsive.
Business reply on Google
Hi Duwan. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Reserved vehicle was unavailable at the rental location
Business reply on Google
Hi, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -Michael
Staff refused service and exhibited discriminatory behavior toward the customer.
Business reply on Google
Thanks for your review, SaiTeja. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Michelle
Reserved vehicles were repeatedly unavailable upon arrival at the location.
Business reply on Google
Vinitha, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. -Christina
Staff were late for pickup and failed to respond to emails.
Business reply on Google
Hi Kacie, I would like to know more about your experience. Please email the details to [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. -Chris R.
Reserved vehicle was unavailable upon arrival without prior notification
Business reply on Google
Thank you for your feedback, Alec. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Many Thanks, -RA
Location charged credit card without notifying customer that insurance coverage ended.
Business reply on Google
Rick, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Staff refused service and added unexpected high fees to rental bill.
Business reply on Google
We're listening and would like to know more, Jason. Please email [email protected] with your contact information, reservation or rental agreement number and the details above. Thank you. - Lisa S
Customer received wrong vehicle and support failed to resolve the issue.
Business reply on Google
Thank you for your review, Andrew. Please be assured it is never our intent to inconvenience our customers and we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please email [email protected] with your contact information, rental information and all the details above. Thank you. – Chad
Reserved rental vans were cancelled without notification or alternative assistance.
Business reply on Google
Thank you for your review, Matthew. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
Staff refused service after customer arrived slightly past closing time
Business reply on Google
Hi Santosh, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - LP
Rental vehicle had strong odor and overdue maintenance alerts.
Staff member exhibited discriminatory behavior toward customer based on religious attire
Business reply on Google
Customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. Thank you, Chad
Unauthorized charge made after manager confirmed third party payment coverage.
Business reply on Google
Brittni, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Vehicle was dirty, faulty, and customer was double charged for rental.
Business reply on Google
Jordan Morran, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M