Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Reserved pickup truck was unavailable upon arrival at the rental location.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Sharmarke. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
inconsistent billing practices and poor communication regarding rental charges
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
The rental agency provided the incorrect vehicle class and damaged car.
Business reply on Google
Thank you for your review, Asia. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Long wait times and disorganized office operations at the rental location.
Business reply on Google
We certainly understand the inconvenience that this may cause, Jack. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Rental car was dirty and had an uncleaned interior.
Business reply on Google
Hi Kisha, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Customer received a smaller vehicle than the one reserved.
Business reply on Google
Thank you for your feedback, Nathan. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The business falsely reported a vehicle pickup to the insurance company.
Business reply on Google
Hi Yougogirly!, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Jean
Manager refused service despite customer providing all required documentation.
Business reply on Google
Hi Ryan, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thanks. –Chris R.
Staff misplaced driver license and made unauthorized charges to deposit.
Business reply on Google
Thank you for your feedback, John. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
customer overcharged and staff provided unprofessional service
Business reply on Google
Hi John, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Manager provided poor service and unprofessional conduct during rental pickup.
Business reply on Google
Hi Tascha, I’m truly sorry to hear about your experience. Your feedback is important, and we take it seriously. We strive to improve our service and ensure a better experience for our customers in the future. Thank you for sharing your thoughts. - Michelle
Reserved vehicle was unavailable upon arrival with no prior notification.
Business reply on Google
Craig, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. Thanks. -Christina
Unresolved billing error led to the account being sent to collections.
Business reply on Google
Thank you for your review, Brad. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks - LP
Enterprise failed to provide a rental car or return customer calls.
Business reply on Google
We're listening and would like to know more, Kevin. Please email [email protected] with your contact information, reservation number and the details of your experience. Thank you. -Chris R.
The rental agency failed to provide the reserved vehicle causing overcharges.
Business reply on Google
Chris, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Staff deleted reservation and failed to process insurance rental coverage
Business reply on Google
Brianna, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. - HH
Unprofessional staff behavior and deceptive billing practices regarding insurance and…
Business reply on Google
Hi Chad, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. -Lynette
Customer disputed incorrect billing charges for an early returned rental car.
Business reply on Google
We're listening and would like to know more, Adriann. Please email [email protected] with your contact information, rental agreement number and the details of your experience. Thank you. -Chris R.
Reserved vehicle unavailable and provided car was poorly cleaned
Business reply on Google
Thank you for your review, Skip. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks! - HH
Unavailable reserved vehicle and inflexible payment and insurance policies
Business reply on Google
Nancy Jo Curry, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you.-lp