Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to answer the phone before closing time.
Business reply on Google
Thanks for your comments, Amillion. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
The company overcharged the customer despite prior agreement on rental costs.
Business reply on Google
Thank you for your review, Jessica. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff were rude and dismissive regarding a cancelled reservation.
Business reply on Google
Thank you for your review, Zha. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Staff refused service and acted unprofessionally regarding vehicle availability
Business reply on Google
Thank you for your review, Rick. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Michelle
Manager was unprofessional and falsely accused customer of vehicle theft
Business reply on Google
We'd like to know more, Naomi. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Restrictive payment policies based on driver license state and type.
Business reply on Google
Hi Erik, we apologize that our service did not meet your expectations. We would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Staff member refused service and threatened to leave customer stranded
Business reply on Google
Thank you for your review, Brittany. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Staff failed to communicate rental restrictions regarding debit card usage.
Business reply on Google
Thank you for your review, Cassie. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Rental car unavailable despite confirmed appointment and poor staff service
Business reply on Google
Joseph, we want our service to be the best around and would be happy to address the level of service you received. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you. Kind regards -ML
Vehicle was not ready at the scheduled appointment time
Business reply on Google
Jason, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
Customer experienced a significant delay in vehicle pickup without prior notification.
Business reply on Google
Andrew, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Marisa
Vehicle provided was dirty, low on fuel, and incorrect size.
Business reply on Google
Mark, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Long wait times and poor vehicle condition caused a missed meeting.
Business reply on Google
Hello Brandon, we certainly understand your frustration. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Many Thanks, -RA
Staff refused rental and provided poor customer service
Business reply on Google
Queen, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Reservation cancelled due to booking error and unhelpful staff response
Business reply on Google
Thank you for your review, Meliah. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks -Lynette
Reserved vehicle was unavailable despite confirmation message
Business reply on Google
Jian-jung, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - LP
Staff refused to accept a valid foreign driver license for rental.
Business reply on Google
Santiago López Giraldo, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Location failed to open as scheduled and management ignored follow-up requests.
Business reply on Google
Hi Ms. King, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. - Lisa S
Staff failed to open the location for a scheduled rental pickup.
Business reply on Google
Hi Ms. Vanwinkle, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. - Lisa S
Vehicle provided was faulty, dirty, and did not match reservation.
Business reply on Google
Ms. Sansone, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.