Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental company canceled the customer's reservation without notice.
Business reply on Google
Thank you for your review, Collin. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Inadequate vehicle provided for long distance travel in poor weather conditions.
Business reply on Google
Hi Tiffany, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Enterprise failed to provide the requested SUV vehicle type.
Business reply on Google
Thank you for your review, Paula. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Delayed pickup and provision of a dirty, damaged rental vehicle.
Business reply on Google
Thank you for your feedback, Dawn. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Incorrect damage claims and unexplained charges applied to rental vehicle
Business reply on Google
Thank you for your feedback, Gloria. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The business failed to return a three hundred dollar deposit.
Business reply on Google
Thank you for your review, Xavier. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
Enterprise refused to honor reservation details and charged an upcharge.
Business reply on Google
Hi Chris, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Location is understaffed and vehicles have unpleasant odors.
Business reply on Google
Hi Jasmine, I appreciate your feedback and I'm sorry to hear about your experience. We strive to improve our service and will be addressing your concerns with our management team. Thank you for highlighting Ben and the other staff member's efforts during your visit. Your insights help us grow. - Michelle
Customer charged for rental period due to insurance payment processing issues.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
The rental location had no vehicles available despite online reservations.
Business reply on Google
Hi Mesia, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. –Chris R.
Staff refused to provide requested rental information over the phone.
Business reply on Google
Hi Tinu, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Chris R.
Staff repeatedly hung up on customers while they were on hold.
Business reply on Google
Hello Ramika we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Many Thanks, -RA
Rental agency provided incorrect vehicle size and failed to resolve issues.
Business reply on Google
Hi Misty, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Customer provided multiple unsafe, unsanitary, and incorrect vehicle classes.
Business reply on Google
Dylan, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Customer denied rental due to undisclosed documentation requirements.
Business reply on Google
We're listening and would like to know more, Monica Lee. Please email [email protected] with your contact information, reservation number and the details above. Thank you. -Chris R.
personal items and cash left in rental car were not recovered
Business reply on Google
Akeem Fanfair, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
misleading rental vehicle category and unfair fuel charges
Business reply on Google
Thank you for your review, Cristina G. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Unfair damage charges applied for minor vehicle wear and tear
Business reply on Google
Kevin, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher
Company failed to communicate regarding vehicle damage investigation and refused to…
Business reply on Google
Thank you for your review, Danielle Dennis. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. John
Vehicle provided was damaged, unclean, and smelled strongly of smoke.
Business reply on Google
Gary Boydston, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher