Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer billed for windshield damage despite manager stating no charge
Business reply on Google
Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Rental car mechanical failure and lack of promised support
Business reply on Google
Thank you for your feedback, leland. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christopher
Reserved vehicle was unavailable at the time of pickup
Business reply on Google
Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Manager refused rental with temporary license and blacklisted customer
Business reply on Google
Hi Wendell, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Vehicle had mechanical failures and was returned in poor condition.
Business reply on Google
Thank you for your review, Spencer. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Christina
Customer experienced reservation unavailability and discriminatory treatment by staff…
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Many Thanks, -Michael
Customer experienced a forty-five minute wait for a reserved vehicle.
Business reply on Google
Hi Andrea, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Company falsely accused customer of causing pre-existing vehicle damage.
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
receptionist was rude and no rental car was available
Business reply on Google
Hi Tia, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Michelle
Staff refused rental due to payment method and policy disputes.
Business reply on Google
Thank you for your feedback, Molly. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Rental denied due to strict and unreasonable documentation requirements
Business reply on Google
Thank you for your feedback, Abe! If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you -Natalie
Business falsely accused customer of vehicle damage after drop off.
Business reply on Google
David, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Manager threatened theft report over a failed rental payment notification issue.
Business reply on Google
Thank you for your review, Aaron. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks - LP
Unexpected six hundred dollar charge for an unrequested vehicle upgrade
Business reply on Google
Hunter, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Unjustified damage charges applied months after vehicle return
Business reply on Google
Sanjana, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Long wait times and vehicle maintenance issues caused significant customer frustration.
Business reply on Google
Hello Maryam, we certainly understand your frustration. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - NE
Reservation failure, vehicle defects, and fraudulent damage claims filed by staff.
Business reply on Google
Matt, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
The rental vehicle provided was extremely dirty and unhygienic.
Business reply on Google
Thank you for your review, Heather. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
delayed deposit refund and unauthorized additional daily charge
Business reply on Google
Myara, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Rental car reservation was cancelled due to lack of vehicle availability.
Business reply on Google
Michael, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. -Ebony