Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The rental car was given to another customer after a delay.
Business reply on Google
Thank you for your review, عارف. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Staff member was disrespectful during a phone call.
Business reply on Google
Thank you for your review, Michael. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thanks. – Lisa
Company failed to refund deposit and charged unauthorized fees
Business reply on Google
Thank you for your feedback, Christina. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Unauthorized charges added to rental after vehicle return
Business reply on Google
Thank you for your review, Carpe Diem. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks -ML
Upcharged for unrequested vehicle and experienced long wait times
Business reply on Google
Alaina, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Excessive wait times for rental vehicle availability.
Business reply on Google
Marshall, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you Jean
Enterprise added unauthorized insurance charges despite the customer declining coverage.
Business reply on Google
We're listening and would like to know more, Greg. Please have the main renter email [email protected] with their contact information, reservation or rental agreement numbers and the details. Thank you. -Chris R.
The rental agency cancelled the reservation due to deposit issues.
Business reply on Google
Thanks for your comments, Zaunaza. If you would like to discuss this further, please email the details above along with your contact information, the rental office and reservation number to [email protected]. Thank you. - Lisa S
Customer charged more than agreed for a smaller vehicle
Business reply on Google
Thank you for your review, James Pool. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. John
rental vehicle was infested with cockroaches and smelled of smoke
Business reply on Google
Hi Alexandra, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Staff were unable to explain or apply company rental policies.
Business reply on Google
Thank you for your review, Eric Hood. If you can provide a few more details, we would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. - Carol H.
Staff provided poor service and failed to honor the rental reservation.
Business reply on Google
Thank you for bringing this to our attention, Mr. Szabo! I certainly understand your concerns and want to do all I can to help. Can you please email [email protected] with your reservation and/or rental agreement number(s), contact information, the exact rental location, and the full details so I can best assist you? –Michael
Staff members were disrespectful to the customer.
Business reply on Google
Hi Lil, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you, Michael
Staff displayed disrespectful behavior and unfairly blamed the customer for damages.
Business reply on Google
Deepesh, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. Thank you, Michael
Rental reservation refused due to lack of utility bill documentation.
Business reply on Google
Thank you for your review, Da Co. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation/rental agreement number, and the details of your experience. Please include reference # 160829-003898 in the subject line of your email. Thanks. –Nicole
unauthorized five hundred dollar charge for minor vehicle scratch
Business reply on Google
Thank you for your review, Nat. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation/rental agreement number, and the details of your experience. Please include reference #150805-001990 in the subject line of your email. Thanks. –Colleen