Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle was unavailable at the scheduled pickup time.
Business reply on Google
Thank you for your review, SM. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
The rental car was not available for pickup as scheduled.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Branch closed despite online status causing customer to wait in storm
Business reply on Google
Hi Christian, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Unauthorized charges and failure to process a refund as promised
Business reply on Google
Hi Kurtis, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Enterprise is charging customer for damages despite prior assurance of no liability
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Vehicle cabin air filters are not replaced by the company.
Business reply on Google
Thank you for your feedback, Mike. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Customer was overcharged and did not receive full deposit refund
Business reply on Google
Thank you for your review, Tony. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Rental car reservation was incorrectly scheduled and ultimately unavailable.
Business reply on Google
Thanks for your review, Luke. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Michelle
The rental vehicle was returned with dirty windows and insect residue.
Business reply on Google
Sue, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as clean as you expected. We would like to speak with you further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. -KB
Enterprise failed to honor two confirmed vehicle reservations.
Business reply on Google
Chaitanya, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number(s) and all the details of your experience. Thanks - Chad
Unauthorized debit card charges and poor management of personal property
Business reply on Google
Thank you for your review, Super Star. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks! -Stacy
Rental vehicle had a dangerous steering malfunction during highway driving.
Business reply on Google
Shaun, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Reservation for a minivan was cancelled on the day of departure.
Business reply on Google
Fore Skin, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Rental vehicle provided with neglected maintenance and long wait times
Business reply on Google
Ms. Watters, thank you for sharing your experience with us at our Columbus location. We’ll be sure to pass this feedback along to the branch’s upper management. If you would like to discuss this further, please email the details above along with your contact information, the rental office and rental agreement numbers to [email protected]. - CE
Staff refused rental due to lack of corporate employment verification
Business reply on Google
J Lewis, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff refused rental service based on false information regarding license plate issue.
Business reply on Google
Hi Helene, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Vehicle provided was incorrect size and had dirty, smoke-smelling interior.
Business reply on Google
Thank you for your review, Brandon. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks! - HH
Vehicle malfunction and theft of personal property from returned rental car.
Business reply on Google
We're listening and would like to know more, Ms. Hernandez. Please email [email protected] with your contact information, rental agreement number and the details of your experience. Thank you. -Chris R.
Staff refused to accommodate a service dog and threatened illegal fees.
Business reply on Google
Fraud Consultant Llc, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Staff provided poor service and failed to properly process additional driver.
Business reply on Google
Mr. Mccaskill, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. Thank you, Michael