Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle was unavailable at the rental location upon arrival.
Business reply on Google
Hi Robinson, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
The office closed before the scheduled pickup time.
Business reply on Google
Thank you for your feedback, Ali. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The business failed to disclose additional deposit and insurance fees.
Business reply on Google
Gregorio, we appreciate your feedback and apologize for any confusion regarding the deposit and insurance fees. We're committed to transparency and will work to improve our communication. Thank you for sharing your experience; it helps us serve our customers better. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
Vehicle rental pickup is significantly delayed beyond the promised time.
Business reply on Google
Thank you for your review, John. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. –Chris R.
Long wait times, dirty vehicle, and poor communication regarding car replacement.
Business reply on Google
Thanks for your review, Atul. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon.-Christopher
Reserved vehicle was unavailable and an upcharge was requested
Business reply on Google
Thank you for your feedback, Arie. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you -ML
Staff cancelled reservation after customer waited one hour for a car.
Rude and condescending staff provided poor customer service during rental pickup.
Business reply on Google
Monaqunie, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reserved vehicle was unavailable and staff caused significant service delays
Business reply on Google
We're listening and would like to know more, Haley. Please email [email protected] with your contact information, reservation number and the details. Thank you. -Chris R.
Enterprise refused to refund duplicate toll charges despite proof of payment.
Business reply on Google
Thanks for your comments, Bobby. If there is anything we can do to help, please email [email protected] with your contact information, reservation or rental agreement number and the details above. Thank you. - Lisa S
Enterprise charged duplicate toll fees despite proof of prior payment
Business reply on Google
Bobby, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
customer falsely accused of vehicle damage after rental return
Business reply on Google
Dora, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
unprofessional staff and failure to provide a reserved rental vehicle
Business reply on Google
Hello Maria, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Many Thanks, -RA
Customer threatened with criminal charges due to billing dispute over rental car
Business reply on Google
Hello, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience stated above. Many Thanks, -RA
The rental location gave reserved vehicles to other customers twice.
Business reply on Google
We would like to know more about your experience. Please email [email protected] and include the rental location, reservation number and your contact information. Thank you. - Lisa S
Customer was overcharged and received only a partial refund.
Business reply on Google
Hello, we would like to look into this further but need some more information. Please ask the main renter to email [email protected] with their contact information, reservation or rental agreement number and all the details of the experience. Thank you. -KB
The store manager is unprofessional and rude to customers.
Business reply on Google
Namjae, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation and/or rental agreement number(s), and any additional information you’d like to share. Kind regards, Michael
Employee refused to assist with a vehicle exchange request.
Business reply on Google
Faye, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. Thank you. - David R.
Enterprise failed to provide promised pickup service to stranded customer
Business reply on Google
Thank you for your review, Cove Recycling. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - David R.
excessive wait times when calling to inquire about rental pricing
Business reply on Google
Thank you for your review, Ala. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation/rental agreement number, and the details of your experience. Please include reference # 160430-000900 in the subject line of your email. Thanks. –Shane