Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused rental due to unverified address and insurance issues.
Business reply on Google
Hi Del, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Customer charged double for a car class upgrade due to unavailability
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Manager falsely accused customer of pre-existing vehicle damage to charge fees
Business reply on Google
Thank you for your review, Rafiul. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
Staff refused to exchange a vehicle with mechanical issues.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental denied due to unexplained address verification failure
Business reply on Google
Hi Daniel, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Customer experienced vehicle breakdown and poor service during replacement process.
Business reply on Google
Hi Make, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Staff failed to provide appropriate replacement vehicle after long wait
Business reply on Google
We're listening and would like to know more, Kei-aira. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Customer falsely accused of vehicle damage not documented at pickup.
Business reply on Google
Thank you for your feedback, Carlos. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Staff refused to fix low tire pressure and provided smaller replacement vehicle.
Business reply on Google
We’re truly sorry to hear about your experience, Essam. Your feedback is important to us, and we’re committed to improving our service. We’ll be reviewing this situation to ensure it doesn’t happen again. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Manager falsely filed a damage claim for pre-existing vehicle damage.
Business reply on Google
We’re sorry to hear about your experience, Corey. It’s important to us that our customers receive quality service. Your feedback will be shared with our team to ensure we improve. Thank you for bringing this to our attention, and we hope to provide a better experience in the future.At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Long wait time due to overbooking of rental vehicles
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Kim
unsubstantiated damage claims and unauthorized toll charges
Business reply on Google
We’re sorry to hear about your experience, TylerRose. Your feedback is important to us, and we take these matters seriously. We’re committed to ensuring our customers' concerns are addressed promptly and effectively. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it. Chris M
Long wait time and provision of an uncleaned rental vehicle.
Business reply on Google
Hi Robert, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Staff failed to return essential identification documents to the customer.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Reserved luxury vehicle was unavailable at pickup with no follow-up.
Business reply on Google
Thanks for your review, Muhammad. We’d like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH
Customer blacklisted without explanation after vehicle theft incident
Business reply on Google
Hi Jamal, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Enterprise Rent-A-Car. Thank you so much for your feedback. We hope you have a great day. Kind Regards, -RA
Company charged for fuel despite tank being returned nearly full.
Business reply on Google
Thank you for your review, Jadeh. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Many Thanks, -RA
Customer received a filthy, damaged, and mechanically unsafe rental vehicle.
Business reply on Google
Thank you for your review, Angelika. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - Marisa
Staff refused to exchange a vehicle with a persistent safety warning light.
Business reply on Google
Thank you for your review. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks -ML
Customer provided unsafe vehicle and experienced long wait for replacement
Business reply on Google
Sade, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M.