Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle inspection sticker was expired and staff failed to assist.
Business reply on Google
Hi 彭君瑋, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Customer charged higher rates than available online for rental car.
Business reply on Google
Hi super, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Vehicle provided was dirty and had an incomplete fuel tank.
Business reply on Google
Hi Moha, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Rental agency failed to provide reserved vehicle and delayed return transportation.
Business reply on Google
Hi Max, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Jean
The rental agency cancelled the reservation and refused a vehicle exchange.
Business reply on Google
Thank you for your review, Rev.. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Customer was overcharged due to lack of transparency regarding rental rates.
Business reply on Google
Hi Dylan, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lynette
Manager provided false information regarding vehicle availability and displayed…
Business reply on Google
Thank you for your review, Ash. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Lynette
Staff provided misleading information regarding insurance coverage resulting in…
Business reply on Google
Hi Angela, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Customer disputed additional daily rental charges upon vehicle return
Business reply on Google
Hi Sher, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lisa
rental car reservation was cancelled without notification
Business reply on Google
Hello Cynthia, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Many Thanks, -RA
Rented a defective vehicle that broke down and left customer stranded.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Unauthorized vehicle rental reservation made using customer identity
Business reply on Google
Allie, we'd like to look into this further. Please visit https://www.enterprise.ca/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - Isabella
Reserved vehicle was unavailable and replacement provided was incorrect size.
Business reply on Google
Thanks for your review, Jun. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon.-Christopher
Staff refused to process an in-person vehicle reservation.
Business reply on Google
Hariklia, we want our service to be the best around and would be happy to address the level of service you received. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you. Kind regards -ML
Branch manager provided rude service and incorrect policy information.
Business reply on Google
Elizabeth, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
Long wait times and lack of vehicle availability for reservations.
Business reply on Google
Thanks for your review, Ankur.. We’d like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH
Staff member exhibited rude and discriminatory behavior toward customers.
Business reply on Google
Thanks for your review, Sharon. We’d like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -RA
Long wait times and lack of vehicle availability for reservations.
Business reply on Google
We're listening and would like to know more, Alejandro. Please email [email protected] with your contact information, reservation number and the details. Thank you. -Chris R.
Rental vehicles are poorly maintained, dirty, and unavailable despite reservations.
Business reply on Google
Melissa, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Customer charged excessive hidden fees and higher rates than initially quoted.
Business reply on Google
Grace, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.