Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to accept valid temporary license despite prior phone confirmation
Business reply on Google
Hi Andrew, we apologize that our service did not meet your expectations. We would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Employee driving recklessly and vehicle air conditioning malfunction
Business reply on Google
Hi Cody, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Rental car and keys lost after drop-off at the location
Business reply on Google
Thank you for your feedback, Richard. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Vehicle provided smelled strongly of cigarette smoke despite request
Business reply on Google
Thank you for your review, Vasu. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Staff refused to accept proof of license renewal for rental.
Business reply on Google
Thank you for your review, Randy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Rental vehicle had a persistent cigarette smoke odor
Business reply on Google
Hi P.. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Final rental charges significantly exceeded the initial estimate due to mileage.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Company charged unauthorized fees despite a signed rental agreement.
Business reply on Google
Hi Boris, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Marisa
Employee intentionally damaged customer's driver's license during rental process
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The rental vehicle had mechanical defects and was not properly maintained.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Overcharged for rental and failed to process the promised refund
Business reply on Google
Hi Mosky, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
Customer charged for GPS equipment that was not provided in vehicle.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
The rental vehicle had cleanliness issues and physical damage.
Business reply on Google
Hi Chad. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Staff refused to honor vehicle swap agreement and displayed unprofessional behavior.
Business reply on Google
We're listening and would like to know more, Haitham. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Long wait times and failure to honor upgrade and discount terms
Business reply on Google
Thank you for your feedback, Mary. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Unauthorized charges and failure to process a refund for a rental.
Business reply on Google
Thank you for your feedback, Shaquaila. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Location refused to honor reservation after flight delay and denied reimbursement.
Business reply on Google
We're listening and would like to know more, Jayson. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. –Chris R.
Personal property was allegedly stolen by staff after vehicle return.
Business reply on Google
Thank you for your review, Vincent. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff refused to provide rental car despite prior assurances of availability.
Business reply on Google
We’re really sorry to hear about your experience. It’s important to us that our customers receive reliable service, and we apologize for the miscommunication. Your feedback will help us improve. We appreciate you bringing this to our attention. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Location closed early and customer was incorrectly billed for rental
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim