Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental vehicle tire suffered a dangerous structural blowout while driving.
Business reply on Google
Thank you for your feedback, Kristina. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Unjustified damage claim filed after vehicle return
Business reply on Google
Thank you for your feedback, Trang. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The rental vehicle provided was unsafe and in poor mechanical condition.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Kim
Staff were rude, dismissive, and failed to acknowledge the customer.
Business reply on Google
Thank you for your review, Anna. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The rental location fails to have reserved vehicles ready on time.
Business reply on Google
Thank you for your review, Scott. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Enterprise rented a vehicle with a cracked windshield and failed to replace.
Business reply on Google
Hello Jacqueline, we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -Michael
Long wait time for a poorly cleaned rental vehicle.
Business reply on Google
Thanks for your review, scott. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH
Reservation was not honored and management failed to respond to complaints.
Business reply on Google
Hi John, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thanks. – Chris R.
The location is unresponsive to phone calls and provides poor service.
Business reply on Google
Abigail, I would be happy to look into this for you. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marisa
Staff repeatedly placed customer on hold to avoid answering the phone.
Business reply on Google
Aviella, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. -Lynette
Vehicle provided had unsafe tires and non-functional washer fluid system.
Business reply on Google
Thank you for bringing this to our attention. I would like to discuss this further with you. Could you please email [email protected] with your reservation and/or rental agreement number(s), contact information, the exact rental location, and the full details so I can best assist you? Thank you. –ML
Reserved vehicle was unavailable at the rental location
Business reply on Google
Nicole, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Staff refused to honor insurance reservations or assist with vehicle availability.
Business reply on Google
Mike, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Customer misled into expensive rental and experienced vehicle maintenance issues.
Business reply on Google
Kendrea, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Branch failed to provide reserved vehicle and failed to communicate updates
Business reply on Google
Hi Drew, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Poor customer service, unresponsiveness, and inconsistent reservation and drop-off…
Business reply on Google
Thank you for your review. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks - CE
excessive hold times and disruptive staff behavior during phone calls
Business reply on Google
Hi Esther, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
Staff added unauthorized charges to the rental agreement despite customer instructions.
Business reply on Google
Hi, Elizabeth. Thank you for sharing your experience with us. If we can be of further assistance, please send an email to [email protected] with your best phone number, email address, rental information, and the details of your concerns so that we may help out. We hope to speak with you soon. – David
Customer experienced significant delays and lack of follow-up from management.
Business reply on Google
Dee Clayton, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. John
Reserved vehicle unavailable and staff failed to provide promised follow-up communication.
Business reply on Google
I am very disappointed to hear that we were not able to assist with your rental needs, M. Carroll! If you can email [email protected] with your reservation number, the exact rental location, your contact information, and the full details I would be glad to discuss this further with you. Kind regards, Michael