Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Location closed for drop-off and customer service is unreachable.
Business reply on Google
Hi Becca, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Reserved vehicle was unavailable at the time of pickup.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, UptownMr. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Marisa
Customer charged for vehicle damage that occurred during normal operation
Business reply on Google
Thank you for your review, Andrea. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Vehicle provided had missing lug nuts causing safety and travel issues
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Kim
Long wait time and unexpected credit card requirement for rental.
Business reply on Google
Thank you for your feedback, Eduardo. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Staff member was dismissive and refused to provide vehicle options.
Business reply on Google
Hi April, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. -Christina
Reserved vehicle was unavailable and staff provided dishonest service.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please email visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. –Kim
Reservation not honored and customer not notified of vehicle unavailability
Business reply on Google
Anaïs, we sincerely apologize for the inconvenience you faced with your reservation. We understand how frustrating this must have been, especially during the holiday season. Your feedback is invaluable, and we’re committed to improving our communication and availability. Thank you for sharing your experience. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
The business charged a higher daily rate than the agreed price.
Business reply on Google
Thanks for your review, Dia. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Christina
Customer experienced long wait times and vehicle availability issues.
Business reply on Google
Thank you for your feedback, Charles. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Customer falsely accused of causing vehicle damage during return inspection
Business reply on Google
Christopher Lennox We would be happy to look into this for you. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Many Thanks, -RA
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Marshall, I’m sorry to hear about your experience. We strive to provide reliable service, and it’s clear we fell short. Your feedback is invaluable, and we’ll address this with the team to improve our reservation management. Thank you for bringing this to our attention. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
Rental denied to foreign customers despite having a confirmed reservation.
Business reply on Google
Thanks for your review, Sr. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Christina
Company falsely charged customer for hail damage not caused during rental.
Business reply on Google
Satish, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. -Chris M
unhelpful staff and inability to fulfill a confirmed rental reservation
Business reply on Google
Hello Jon, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by either chat or phone. Please be ready to provide the rental location, reservation number, your contact information and the details. Thank you. - Chris R
Branch manager exhibited unprofessional and rude behavior toward the customer.
Business reply on Google
Kaamil, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
inaccessible parking lot and unavailable reserved vehicle with poor staff service
Business reply on Google
Hi Clover, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - DR
Reserved vehicle was unavailable upon arrival causing significant wait time
Business reply on Google
Jackie, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reservation ignored and incorrect vehicle provided with billing issues
Business reply on Google
Hi Austin, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Unauthorized charges applied to credit card after insurance coverage dispute
Business reply on Google
Michael, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.