Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental company cancelled the reservation due to no available vehicles.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Trill. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
The rental vehicle was dirty and smelled of cigarette smoke.
Business reply on Google
Hi Brandon, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Staff refused service based on an invalid claim about license damage.
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lynette
staff refused rental due to lack of verification documents
Business reply on Google
Hi Adrian, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lynette
Reservation accepted despite lack of vehicle availability
Business reply on Google
Hi Maya, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Chris M
Customer alleges discriminatory rental refusal by the assistant manager.
Business reply on Google
We're listening and would like to know more, Nessie. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
The rental location cancelled the reservation due to lack of inventory.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Stephen. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lisa
Rental vehicles are consistently provided with empty gas tanks.
Business reply on Google
Hi Kyle, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Vehicle was dirty, lacked requested features, and staff are unresponsive.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Unsolicited sales calls after explicitly requesting to be removed from list
Business reply on Google
Hi Robert, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Customer forced to service unsafe rental vehicle due to staff negligence
Business reply on Google
Thank you for your review, Andre. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Inaccurate information provided regarding debit card rental requirements
Business reply on Google
Thank you for your review, Kenya. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
excessive hold times and repeated call disconnections
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental vehicle had illegal window tint and expired registration.
Customer experienced a one hour wait despite having a reservation.
Long wait time for vehicle pickup due to lobby construction.
Business reply on Google
Alec, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. -Christina
The rental location repeatedly failed to honor a confirmed vehicle reservation.
Long wait times and failure to provide reserved vehicle
Business reply on Google
Thank you for your review, Emory. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks - LP
Reserved vehicle was unavailable causing significant wait and travel inconvenience
Business reply on Google
Colin, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Significant delays and unprofessional conduct regarding rental reservation and payment…
Business reply on Google
Priscilla, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB