Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer charged unexpected one-way fee for rental reservation
Business reply on Google
Hi Jason, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lynette
Lack of clear billing reconciliation and inconsistent communication regarding rental…
Business reply on Google
Thank you for your review, Janequa. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Reserved vehicle was unavailable at the scheduled pickup time.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please email visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. –Kim
rental reservations are not honored and vehicles are unavailable
Business reply on Google
Hi Esmeralda, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
security deposit refund has not been processed after vehicle return
Business reply on Google
Hi Amy, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Michelle
Unauthorized charges for alleged vehicle damage without proof provided
Business reply on Google
Hi Aylee, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Marisa
Reserved vehicle was not held and given to another customer
Business reply on Google
Thanks for your review, Nathan. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Lynette
Staff refused pickup and added customer to a no-rental list.
Reservation cancelled due to lack of vehicle availability
Business reply on Google
Thank you for your review, Patrick. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks - LP
Reserved vehicle was unavailable upon arrival with no adequate replacement provided.
Business reply on Google
Hi James, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - LP
Reserved vehicle was unavailable due to a system error
Business reply on Google
Hello Trenner, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience. stated above. Many Thanks, -RA
Company failed to provide promised compensation for faulty rental vehicle audio.
Business reply on Google
Batul, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Staff misled customer into purchasing unnecessary insurance coverage
Business reply on Google
We would like to know more about your experience. Please email [email protected] and include the rental agreement or reservation number and your contact information. Thank you. - Lisa S
The manager exhibited discriminatory behavior and a poor attitude.
Business reply on Google
We're listening and would like to know more, Sadae. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details of your experience. Thank you. -Chris R.
reservation made online was unavailable upon arrival at the rental location
Business reply on Google
America Fence And Stain, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Staff member discouraged customer from using an online weekend booking deal.
Business reply on Google
Krishna R, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Carol H.
Reserved vehicle unavailable and provided car was dirty with rude management.
Business reply on Google
Todd , we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher
The rental company failed to provide the reserved vehicle type.
Staff member was rude and refused service despite valid documentation.
Business reply on Google
Thank you for your review, Wendy Stewart. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks -Tosha E.
Reservation was cancelled due to overbooking by the rental agency.
Business reply on Google
Thank you for bringing this to our attention, Mr. Rees. We would like to look into this further. Please email [email protected] with your contact information, reservation information and all the details above so we can address this situation. Thank you - Chris R.