Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle provided was dirty and had a check engine light.
Business reply on Google
Hi Matt. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Enterprise continued charging for a rental vehicle after it was returned.
Business reply on Google
Hi Elayasia, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
Reserved vehicle unavailable and replacement van was dirty and malfunctioning.
Business reply on Google
We're listening and would like to know more, Stephie. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Jean
Long hold times and failure to provide scheduled customer pickup service.
Business reply on Google
Thank you for your review, Todd. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Rental vehicles frequently have a strong odor of marijuana.
Business reply on Google
Hi Michael. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Khan
Company refused to refund costs for a defective rental vehicle
Business reply on Google
Thank you for your feedback, Rachel. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Customer denied rental due to payment card name discrepancy
Business reply on Google
Thank you for your review, Boss. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Staff lied about vehicle exchange and failed to process promised refund
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
The business failed to provide a reserved rental vehicle.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Alex. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
The business location does not answer incoming phone calls.
Business reply on Google
We're listening and would like to help, Jon. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Michelle
The company failed to provide the reserved vehicle type.
Business reply on Google
Thank you for your review, Steven. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Reserved vehicle was unavailable at the time of pickup
Business reply on Google
Thank you for your review, Valery. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Customer unable to rent truck despite online availability and poor service
Business reply on Google
Thank you for your review, Abbigail. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Michelle
Rental booking cancelled without notice and unresolved account status issues
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Peter. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
customer experiences consistent thirty minute wait times for vehicle availability
Business reply on Google
Hi Esmeralda, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Stacy
Customer was incorrectly charged for an additional day of rental.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Staff failed to resolve rate changes and damaged vehicle issues.
Business reply on Google
Thanks for your review, Marlon. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Isabella
Rental denied due to credit card and driver license policy mismatch
Business reply on Google
Rifat, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you. Kind regards -ML
Reserved vehicle was unavailable and replaced with an inferior model.
Business reply on Google
Robert, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
business failed to return down payment after loan contract was cancelled