Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
reservation was cancelled and transferred without customer notification or vehicle…
Business reply on Google
Thank you for your feedback, Joseph. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rental vehicle broke down causing the customer to miss court
Business reply on Google
We're listening and would like to know more, Costalgirl1966. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Michelle
Staff failed to greet the customer and provided poor service.
Business reply on Google
Ava, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
Staff was rude and reservation could not be located at another branch.
Business reply on Google
Hello Courtney, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marisa
Manager cancelled reservation last minute and provided no assistance
The rental agency gave away the reserved vehicle due to lateness.
Customer charged an unexpected late fee for a three hour delay.
Business reply on Google
Tina, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. -ML
lack of available staff to assist customers
Business reply on Google
Irma, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Customer was left on hold and experienced poor service.
Business reply on Google
We're listening and would like to know more, Kandice. Please email [email protected] with your contact information, reservation number and the details above. Thank you. - Lisa S
Enterprise attempted to charge the customer instead of the insurance company.
Business reply on Google
Thank you for your review, James. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
Reserved vehicle was unavailable upon arrival at the airport location
Business reply on Google
I can certainly understand the disappointment that this has caused, Jose. Please know that we never wish to inconvenience our valued customers. Due to unexpected rental extensions and late returns, fleet availability can be suddenly impacted.. I hope that this hasn't discouraged you from giving us another shot in the future. If you'd like to discuss this experience further with a member of management, please send an email to [email protected] with your best phone number, email address, along with the reservation number, and I will be happy to pursue this on your behalf. Thank you. – David
Staff provided inconsistent information and appeared unorganized
Business reply on Google
Hi Ashleigh, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation number and your contact information. Thank you. - Lisa S
Dirty vehicle interior and unprofessional, rude behavior from staff member.
Business reply on Google
Jessica Chiesa, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Inconsistent information provided regarding rental requirements and payment methods.
Business reply on Google
We're listening and would like to know more, Mr. Ambrosio. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details of your experience. Thank you. -Chris R.
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
Shadae Smoothoperator, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. Thank you- SR
Rental refused due to license and payment method requirements.
Business reply on Google
Hi Pamela Wolfe, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. John
Company failed to provide pickup and charged for an extra day.
Business reply on Google
Callie Sims, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Carol H.
customer charged twice after reservation was not honored
Business reply on Google
Hello Mr. Bevwe take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Stacy
misleading reservation information and rude office staff
Business reply on Google
Hello Josh, Thank you for bringing your experience to our attention. We would like to discuss it in further detail. Please email us at [email protected] with your reservation/rental agreement numbers, contact information, and any details pertaining to your rental or customer service experience. When emailing please reference #141126-002399 in the subject line. Thank you and best regards. - Chelsea