Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental vehicle had a faulty airbag and collision sensor system.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The business attempted to charge unauthorized fees to the customer account.
Business reply on Google
Thank you for your review, mike. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
excessive hold times and inability to reach staff for information
Business reply on Google
Thank you for your review, Doug. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
unexpected extra charges applied to a one day rental
Business reply on Google
Thank you for your feedback, Ruben. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The rental car was dirty and the wait time was excessive.
Business reply on Google
Thanks for your positive review, Garry! We hope to see you again soon. - Isabella
customer received a smaller vehicle than the one they paid for
Business reply on Google
Thank you for your feedback, Jason. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff error caused payment failure and significant delays for the customer.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
unjustified damage charges and vehicle maintenance issues during rental
Business reply on Google
Jon, we'd like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - Drew
Customer charged for pre-existing vehicle damage without proof.
Business reply on Google
Hi Daniel, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Vehicle smelled of smoke and final receipt contained incorrect mileage charges
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. –Kim
Branch manager refused service and provided poor customer support.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit enterprise.com/en/help/c… to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Stacy
customer charged for insurance and gas despite prior coverage and prepayment
Business reply on Google
Paul, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. Thank you! -Lynette
Vehicle malfunction caused injury and significant travel disruption for the customer.
Business reply on Google
Neeka, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
staff ignored the customer upon their return to the location
Business reply on Google
Zoie, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - Chad
Vehicle vandalized in parking lot and staff refused to provide footage.
Business reply on Google
Thanks for your comments, Daqez. If you would like to discuss this further, please email the details above along with your contact information, the rental office and any reservation or rental agreement numbers to [email protected]. Thank you. - Lisa S
Reserved vehicle was unavailable and staff provided no assistance
Business reply on Google
Renato, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Lynette
Staff member was rude and unhelpful regarding vehicle information.
Business reply on Google
Hi Alexandra, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Enterprise attempted to collect payment for an accident not at fault.
Business reply on Google
Hi Mr. Wolsiffer, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Rental vehicle was unavailable despite having a confirmed reservation.
Business reply on Google
Mr. Neffle, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Customer was overcharged for a car rental and received partial refund.
Business reply on Google
Mr. Wertepny, we would like to look into your billing concern. Please email [email protected] with your contact information, rental agreement number and the information above. Thank You. -Chris R.