Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff gave the reserved rental vehicle to another customer
Business reply on Google
Thank you for your review, Lexus. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Reserved vehicle unavailable due to communication error and poor staff assistance
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Monica. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
Customer blacklisted without explanation after reporting vehicle damage.
Business reply on Google
Thank you for your review, Daysean. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Stacy
reservation lost in spam folder and staff provided no alternatives
Business reply on Google
Hello, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. -RA
Enterprise failed to provide reserved vehicles and delayed roadside assistance.
Business reply on Google
Rick, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -MC.
Multiple rental reservations were cancelled due to inaccurate vehicle inventory…
Reservation was cancelled prematurely and staff provided poor customer service.
Business reply on Google
Thank you for your review, Jamison Leach. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Inconsistent refund processing and poor customer service regarding deposit return.
Business reply on Google
Danielle, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
reservation cancelled with less than twenty-four hours notice
Business reply on Google
Thank you for your review, MK. Please be assured it is never our intent to inconvenience our customers and we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please email [email protected] with your contact information, rental information and all the details above. Thank you. – Chad
reservations were cancelled by the business without notice or resolution
Business reply on Google
Thank you for your feedback, Angel. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you, Christina.
Staff member was rude and attempted to upsell unwanted services.
Business reply on Google
Hello, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Manager issued false damage claims following a late fee dispute.
Business reply on Google
Shakila, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Vehicle provided was dirty, low on fuel, and had tire issues.
Business reply on Google
Tiffany, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - ED
Staff member left before customer arrived despite prior communication
Business reply on Google
Nichole, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Reserved vehicle was given away causing significant travel delays
Business reply on Google
Bobbi, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Rental prices have increased significantly making the service unaffordable.
Business reply on Google
Hi Katonga Radford, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. Chris M
Unauthorized withdrawal of deposit and failure to assist with lost property
Business reply on Google
Vanessa, we want our service to be the best around and would be happy to address the level of service you received. To do so, please email [email protected] with your contact information, reservation or rental agreement number and the details above. We look forward to hearing from you soon. - HH
The company failed to return the customer's rental deposit.
Business reply on Google
Jenna , we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher
unexpected deposit requirement and lack of payment flexibility
Business reply on Google
Stephanie Adams, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reserved vehicle type was unavailable and staff refused to assist.
Business reply on Google
Ms. Bailey, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks, Michael