Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company attempted to charge customer for pre-existing vehicle damage.
Business reply on Google
We're listening and would like to know more, J. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Jean
Reserved vehicle was unavailable at the scheduled pickup time.
Business reply on Google
Thank you for your review, mehran. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Reserved vehicle unavailable and staff failed to provide follow-up assistance.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Nick. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
unexpected deposit requirement and refusal of service
Business reply on Google
Thank you for your feedback, Erika. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Reserved vehicle was unavailable upon arrival with no helpful alternative provided.
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Company is falsely charging customer for hail damage to rental vehicle.
Business reply on Google
Thank you for taking the time to let us know how we did. If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day! -Stacy
Rental reservation cancelled due to reported system failure
Business reply on Google
Hi Leonna, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. -Christina
Rental vehicle reservation cancelled without notice shortly before departure
Business reply on Google
Hi Janine, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us by phone or chat. Please be ready to provide your contact information, your reservation number and all the details of your experience. Thanks. – Lisa S
Online reservation was unavailable and price was significantly higher upon arrival.
Business reply on Google
Hi Jeffsaw, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Staff failed to honor reservation and refused to assist with updates.
Business reply on Google
Hi Kandice , we would like to know more about your experience. Please email [email protected] and include the rental location, reservation number and your contact information. Thank you. - Lisa S
Reserved vehicle was unavailable resulting in a two hour wait
Business reply on Google
Camille, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Vehicle provided had mechanical safety warnings and unsanitary interior conditions.
Business reply on Google
Steven, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fresh as you expected. We would like to speak with you further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. -Thank you JG
Vehicle provided without oil and unexpected daily damage protection charges.
Business reply on Google
Jacob, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Chad
delayed refund and failure to process vehicle return in system
Business reply on Google
Cynthia, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - ED
Aggressive insurance upselling and failure to provide reserved car class.
Business reply on Google
Priyank Kalgaonkar, thank you for your kind review; we are happy to pass along your comments to the team here at Indy West Enterprise Rent-A-Car! Please let us know if there is anything else we can do for you; we are more than happy to help! - Carol H.
Customer was overcharged for rental days not used.
Business reply on Google
Ms. Montgomery, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
The rental car provided was dirty and staff denied the issue.
Business reply on Google
Margaret Smith, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reserved vehicle is unavailable due to poor communication and overbooking
Business reply on Google
The Official Queen, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. John
customer wrongly charged for pre-existing vehicle damage
Business reply on Google
Peggy Mitchell, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Poor customer service and unclean rental vehicles provided at this location.
Business reply on Google
Hi Debe, we take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Stacy