Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle was dirty and staff member was rude to customer
Business reply on Google
Thank you for your feedback, Rosalyn. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Vehicles have maintenance issues and are returned in unclean condition.
Business reply on Google
Thank you for your review, Lisa. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
long wait times and inconsistent information provided by staff
Business reply on Google
Hi Carlos, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. -Chris R.
Unauthorized charges were applied to the customer account due to errors.
Business reply on Google
Thank you for your review, Debbie. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
reservation system failed to provide available rental vehicles
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, The X Count. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
Reserved vehicle was unavailable and staff provided poor customer service.
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Staff were rude and confused about rental procedures.
Car was unavailable despite payment being accepted in advance
undisclosed address verification requirements prevented vehicle rental
Business reply on Google
Thanks for your comments, Jon. If there is anything we can do to help, please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Many Thanks, -RA
unresponsive phone support and poor customer service regarding documented issues
Business reply on Google
Thank you for your review, Jalen. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
Reservation denied due to unexpected documentation and credit card requirements.
Business reply on Google
Thanks for your comments, Charles Murray Iii. If there is anything I can do to help, please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Thank you Jean
Reserved vehicle was unavailable at multiple locations without prior notice.
Business reply on Google
Thank you for your feedback, Priya. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, reservation number and all the details above. Thank you. - Lisa S
Unwelcoming staff provided poor service and an unsatisfactory vehicle.
Business reply on Google
Domonique Parker, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reserved vehicle was unavailable at the scheduled pickup location and time.
Business reply on Google
Hi Kayla, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Reservation cancelled and forced to pay more for a different vehicle
Business reply on Google
We would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Unavailable reserved vehicle and poor condition of provided replacement car
Business reply on Google
Derrick Johnson, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Inconsistent pricing and return time policies provided by staff
Business reply on Google
Megan Mcgaha, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you.-LP
Company attempted to charge for rental days after unauthorized cancellation.
Business reply on Google
Ms. Kohlman, we would like to look into this further. Please email [email protected] with the exact rental location, your reservation and/or rental agreement number(s), contact information, and the full details. Kind regards, Michael
Customer falsely accused of pre-existing vehicle damage and charged for repairs.
Business reply on Google
Ms. Tharp, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Company overbooked reservation and attempted to charge a higher rate.
Business reply on Google
Granja, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number, and more details of your rental. Thanks. –Kayla