Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Reservation did not guarantee vehicle availability and staff was unhelpful.
Business reply on Google
Hi Lesandra, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Reservation not honored and discriminatory service denied vehicle rental.
Business reply on Google
Thank you for your review, Maureen. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Reserved vehicle was unavailable and staff provided dishonest information regarding…
Business reply on Google
Thank you for your review, James. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Vehicle had strong odor and staff provided poor customer service
Business reply on Google
Hi R.. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Chris M
Reservation honored but vehicle unavailable with indefinite wait time
Business reply on Google
Hi Evan, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. -Christopher
Customer charged over budget without disclosure or consent during rental process.
Business reply on Google
Hi Chelsea , I would like to know more about your experience. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher
The business does not answer the phone to confirm reservations.
Business reply on Google
Thank you for your review, Eric. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks Jean
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Jesus, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation number and more details of your rental. Thanks. -Chris R.
The rental agency failed to provide a reserved vehicle.
Business reply on Google
We're listening and would like to know more, Danijela. Please email [email protected] with your contact information, reservation number and the details. Thank you. -Chris R.
Reserved vehicle unavailable and staff refused to assist with alternatives
Business reply on Google
Adp, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
The staff members were unfriendly and unhelpful during the rental process.
Business reply on Google
Nyia Little, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher
Staff refused valid payment and provided poor customer service
Staff canceled reservation without cause and failed to provide vehicle
Business reply on Google
Rebecca Dagrin, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Carol H.
The branch manager was rude and unprofessional.
Business reply on Google
Hi Mr. Alban, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you, Michael
Unexpected daily charges for damage protection were applied to the rental.
Business reply on Google
Jennifer LeMieux, we take customer service seriously and want to assist you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Chris M
Staff was rude and refused to provide previously promised shuttle service.
Business reply on Google
Thank you for bringing this to our attention. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. -Collin
Staff were rude and failed to provide the reserved vehicle.
Business reply on Google
Dan, we would be happy to look into this further. Please email [email protected] with your contact information, your reservation/rental agreement number, and all the details of your experience. Please include reference #170115-001849 in the subject line of your email. Thanks. –Christopher