Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
reservation was not honored despite being booked in advance
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Leo. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
Reserved luxury vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Thank you for your review, Tas85. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Staff failed to track returned vehicle and falsely claimed it stolen
Business reply on Google
Thank you for your review, Kathryn. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Company refused payment method without prior notice or policy disclosure
Business reply on Google
Thank you for your feedback, Marietta. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
reservation was not honored due to lack of vehicle availability
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
The rental car counter staff was extremely rude during check-in.
Business reply on Google
Thank you for your review, Zach. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina
Staff refused rental due to inconsistent debit card policy information.
Business reply on Google
Hi Eric, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. –Chris R.
Manager refused to accept a previously valid corporate payment method.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental car denied due to rigid payment policy enforcement
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Vehicle was mechanically unsafe and promised compensation was not honored.
Business reply on Google
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Rental car reservation was denied due to strict payment policy requirements.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Manager provided poor service and attempted to change rental vehicle terms.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. –Chris R.
long wait times and failure to provide reserved vehicle class
Business reply on Google
Hi Mack, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Jean
Staff member exhibited unprofessional behavior and poor attitude toward customer.
Business reply on Google
Hi Myran, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Marisa
Corporate reservation system causes long wait times for customers.
Business reply on Google
Thank you for your feedback, Bryce. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Vehicle was infested with roaches and customer service provided inadequate resolution.
Business reply on Google
Thank you for your review, Alexis. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Enterprise failed to honor late arrival reservation, leaving family stranded at airport.
Business reply on Google
Hello, we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -Michael
Enterprise failed to return correct lost item after charging shipping fees
Business reply on Google
We're listening and would like to help, David. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Michelle
Customer was overcharged for a smaller vehicle than reserved.
Business reply on Google
Hello Chris, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by either chat or phone. Please be ready to provide the rental location, rental agreement or reservation numbers, your contact information and the details. Thank you. - Chris R
customer was unfairly charged a cleaning fee for pre-existing vehicle condition
Business reply on Google
Hi Timothy, I would like to know more about your experience. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher