Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to answer phones and hung up on customer.
Business reply on Google
Thanks for your comments, Aimee. If there is ever anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, any reservation or rental agreement numbers and the details. Thank you. – Lisa
Reserved vehicle unavailable and manager refused service after long wait
Business reply on Google
Thank you for your feedback, Neil. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rental vehicle was dirty and smelled strongly of cigarette smoke.
Business reply on Google
Hi Stephanie, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
The new management and staff are unprofessional and rude to customers.
Business reply on Google
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
The rental company failed to provide the requested vehicle type.
Business reply on Google
Thank you for your review, Jason. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Unprofessional staff conduct and poor customer pick-up service.
Business reply on Google
Hi Thaddeus, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Reserved vehicle unavailable and staff ignored customer requests
Business reply on Google
Thank you for your review, Steven. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Staff refused to accept a valid foreign driver license.
Business reply on Google
Thank you for your review, Michael. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Customer charged extra for vehicle upgrades without clear explanation of costs.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
representative refused to assist stranded customer near closing time
Business reply on Google
Hi Marie, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Lynette
Branch refused to accept third-party insurance policy
Business reply on Google
Hi Theresa, thank you for bringing this to our attention. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thank you. - Michelle
Vehicle had expired registration, poor mechanical condition, and was dirty.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Natalie
The manager displayed disrespectful behavior toward customers.
Business reply on Google
Thank you for your feedback, Claybo. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff repeatedly hung up the phone after long hold times.
Business reply on Google
We're sorry to hear about your experience, Jarrod. Your feedback is important to us, and we strive to improve our customer service. We appreciate your patience and hope you'll consider giving us another chance in the future. Thank you for sharing your thoughts. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Make sure to have your rental agreement number and contact information ready! Chris M
Customer service at this location is rushed and unfriendly.
Business reply on Google
We're listening and would like to know more, Khilashwar. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. – Lisa
Reserved vehicle type was unavailable at the time of pickup
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Staff exhibited unprofessional behavior and discriminatory treatment toward the customer.
Business reply on Google
Miranda, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team so we can address this situation. Thank you. -Christina
Customer charged for a non-existent second traffic citation
Business reply on Google
Thanks for your comments, Mike. If there is anything we can do to help, please email [email protected] with your contact information, reservation or rental agreement number and the details above. Thank you. - Lisa S
The rental vehicle provided was dirty and smelled of smoke.
Business reply on Google
Hi, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fresh as you expected. We would like to speak with you further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Many Thanks, -RA
Staff member displayed unprofessional behavior and poor customer service.
Business reply on Google
Skylar, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this further. Thank you. -Chris R.