Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
No vehicles available and unhelpful branch manager
Business reply on Google
Thank you for your feedback, Darienne. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff provided incorrect vehicle and exhibited unprofessional behavior.
Business reply on Google
Hi Yevgen, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Marisa
The rental van provided was in poor, unsanitary condition.
Business reply on Google
Hi Patrice. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Hi Chetan, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Chris M
Reserved vehicle was unavailable due to overbooking
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Vipul. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
Reserved vehicle was unavailable due to poor planning
Business reply on Google
Thank you for your feedback, Darrel. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The rental location failed to provide a vehicle for two days.
Business reply on Google
Hi Terrance, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thanks. – Michelle
Reservation cancelled due to late arrival without prior notification
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
customer left on hold and ignored by staff in store
Business reply on Google
Thank you for your review, MJ. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Vehicle was dirty, damaged, and shuttle service was misrepresented.
Business reply on Google
Hi. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Customer waited two hours for a reserved vehicle to be cleaned.
Business reply on Google
Tristan, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
Staff member was rude and refused to process payment correctly.
Business reply on Google
Thank you for your review, Nirvana. If you can provide a few more details, I would be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marisa
Rental location refused to accept a debit card for payment
Business reply on Google
Thank you for your review, Maria. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - Marisa
Staff refused to provide a reserved vehicle and acted unprofessionally.
Business reply on Google
Jonathan, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, reservation number and all the details above so we can address this situation. Thank you. - HH
Customer experienced an excessive wait time while on hold.
Business reply on Google
Bethlm Love777, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Customer vehicle was broken into in an unsecured parking area.
Business reply on Google
Kris, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The rental agency provided a smaller vehicle than the reservation specified.
Business reply on Google
We're listening and would like to know more, Mr. Groff. Please email [email protected] with your contact information, rental agreement numbers and the details of your experience. Thank you. -Chris R.
failure to honor loyalty program benefits and resolve customer concerns
Business reply on Google
Mireille Heyliger, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. John
Staff added unauthorized insurance charges to the rental contract.
Business reply on Google
Thank you for your review, Mr. Inman. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thank you, Michael
The rental car company failed to provide a scheduled pickup service.
Business reply on Google
Thank you for your review, Cleo. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - David R.