Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company attempted to charge customer for pre-existing vehicle damage
Business reply on Google
Thank you for your review, Vladislav. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Christina
Rental vehicle experienced engine and computer failures during a trip.
Business reply on Google
Thank you for your review, Dominic. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Long wait times due to insufficient staffing at the airport branch.
Business reply on Google
We certainly understand the inconvenience that this may cause. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Kim
Customer has not received a refund for an early car return.
Business reply on Google
Thank you for your feedback, ASANTE. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Security deposit not returned after one week and calls ignored.
Business reply on Google
Thank you for your review, Our. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff refused rental and threatened police after customer complained about fees.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Excessive fee charged for returning rental car to a different location.
Business reply on Google
Thank you for your review, Eari. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Staff refused service based on payment method and provided poor assistance.
Business reply on Google
Hi Ruddy, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
customer has not received a refund for a declined rental charge
Business reply on Google
Hi Ant, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Michelle
Unexpected toll charges and vehicle substitution without price adjustment
Business reply on Google
Hi Samaras, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Limited vehicle availability and poor staff communication at JFK location.
Business reply on Google
Hi Kyle, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Customer was incorrectly charged for tolls despite being promised active EZ-pass.
Business reply on Google
Hi Edward, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lynette
Staff member aggressively accused customer of damage and acted unprofessionally.
Business reply on Google
Hi E, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Long wait times, poor staff behavior, and dirty rental vehicle provided.
Business reply on Google
We sincerely apologize for your experience, Mehrad. We take customer feedback seriously and will address your concerns with the team to ensure better service in the future. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Staff failed to provide requested vehicle after misinformed travel instructions
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Unexpected additional fees charged for returning vehicle to different location
Business reply on Google
Hi David, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Rental office closed despite confirmation causing significant travel disruption and…
Business reply on Google
Hi Alison, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Rental company failed to provide promised vehicle and withheld deposit and refunds.
Business reply on Google
Claudio, we'd like to look into this further. Please visit https://www.enterprise.ca/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. -Stacy
Vehicle provided was mechanically unsafe and in poor sanitary condition.
Business reply on Google
Thanks for your review, Joseph. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Chris R.
Customer charged for fuel despite returning vehicle with nearly full tank.
Business reply on Google
Thank you for your review, Jadeh. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Many Thanks, -RA