Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The website booking system is stuck in an endless loop.
Business reply on Google
Thank you for your review, ApexSun. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
We’re sorry to hear about your experience, Brandi. We understand how frustrating this must be, especially when plans are disrupted. Your feedback is important, and we’ll work to improve our communication and service. Thank you for bringing this to our attention. Chris M
Staff failed to process deposit resulting in no vehicle rental.
Business reply on Google
Thank you for your review, Victoria. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Customer was refused rental service due to alleged license issues.
Business reply on Google
Hi Michael, we apologize that our service did not meet your expectations. We would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Lynette
The rental vehicle was dirty and the tailgate was broken.
Business reply on Google
Thank you for your review, John. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff member was rude and overly difficult regarding address verification requirements.
Business reply on Google
Hi Nicole, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Vehicle was unavailable despite confirmation from staff at multiple locations.
Business reply on Google
Thank you for your feedback, Matthew. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Staff gave away reserved car and provided a dirty vehicle.
Business reply on Google
Thank you for your feedback, Richard. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff refused a valid driver license due to a cosmetic crack.
Business reply on Google
Hi Joshua, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Lynette
The customer service provided was extremely poor.
Business reply on Google
Thanks for your review, Matthew. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Christina
Staff provided misleading availability information to upsell a more expensive vehicle.
Business reply on Google
Peyton, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -ML
Staff repeatedly hang up on customer calls preventing rental access.
Business reply on Google
Thank you for your review, Vanessa. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - Marisa
Customer wrongly charged for pre-existing windshield damage after rental return.
inconsistent billing practices and poor communication regarding rental charges
Business reply on Google
Hi April , I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher
Company charged for extra rental days and failed to return deposit
Business reply on Google
Renee, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Inconsistent reservation information and unclean vehicle provided to customer.
Business reply on Google
Christina, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Reserved vehicle unavailable and excessive wait time for replacement
Business reply on Google
Scott, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - HH
online reservation system failed to honor vehicle availability and pricing
Business reply on Google
Thanks for your comments, Ryan. We’ll be sure to pass this feedback along to management. If you would like to discuss this further, please email the details above along with your contact information and reservation or rental agreement number to [email protected]. Thank you. - Lisa S
Customer charged for unavailable vehicle without receiving a rental car
Business reply on Google
We would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks - Chad
Long wait times and incorrect vehicle assignment resulting in higher costs.
Business reply on Google
Hi Jesse G, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH