Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Enterprise failed to provide a reserved vehicle without prior notification.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Grace. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Jean
The rental location frequently overbooks and lacks available vehicles for customers.
Business reply on Google
Hi William, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. –Chris R.
customer unable to reach staff via phone for rental booking
Business reply on Google
Thank you for your review, Corinne. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Staff at the location were rude and refused service.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Staff member was disrespectful and rude during the rental process.
Business reply on Google
Thank you for your review, Destiny. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Lynette
Staff failed to honor confirmed one-way rental reservation details.
Business reply on Google
Hi M., thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
staff failed to provide alternative return locations for the rental vehicle
Business reply on Google
Hi Shadae, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Staff pressured customer into purchasing unnecessary insurance coverage.
Business reply on Google
Hi Herschel, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Overcharged for rental and provided a dirty, poorly maintained vehicle.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
The rental company overcharged the customer through deceptive billing practices.
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Reserved vehicle unavailable resulting in long wait and poor customer service
Business reply on Google
Hi Siyi, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Reserved vehicle was unavailable and required cleaning upon arrival
Business reply on Google
Thank you for your review, Byron. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
Reservation not honored and unhelpful staff at rental location
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Usama. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
Rental reservation cancelled last minute despite multiple prior confirmations
Business reply on Google
Hi Santos, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. –Chris R.
Uncharged equipment, missing reservation, and unclean rental vehicle provided.
Business reply on Google
Thank you for your review, Harsh. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff allegedly stole cash from a returned rental vehicle.
Business reply on Google
Scott, we’re truly sorry to hear about your experience. It’s concerning to learn about the situation with your brother’s wallet. We take these matters seriously and are committed to ensuring our customers feel secure. Thank you for bringing this to our attention; we’ll look into it further. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Make sure to have your rental agreement number and contact information ready! Chris M
Customer received a parking ticket due to staff negligence during return
Business reply on Google
Hi Freshman NY, I’m sorry to hear about your experience. We strive for excellent service, and it sounds like this situation was very frustrating. Please visit www.enterprise.com/en/help/contact.html to discuss this further. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Michelle
Staff refused service and ignored the customer during a reservation.
Business reply on Google
Thanks for your review, Kimberley. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Isabella
Last-minute reservation cancellation due to undisclosed payment and residency policy…
Business reply on Google
Thank you for your review, Aaron. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -RA
The office facility has poor cleanliness and unpleasant odors.
Business reply on Google
Natasha, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Marisa