Enterprise Rent-A-Car - LAX Airport
🚙 Rental Cars · 5251 W 98th St · Los Angeles
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff were unhelpful and rude regarding a reservation lookup issue.
Business reply on Google
Thank you for your review, Enrique. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina
Reserved vehicle unavailable and staff provided poor customer service
Business reply on Google
Thank you for your review, ES. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Unexplained charges and vehicle safety malfunction during rental period.
Business reply on Google
We're listening and would like to know more, Tere. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Jean
Staff provided incorrect information regarding loyalty point redemption policy.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Lost item reported found by staff but subsequently became unlocatable
Business reply on Google
Thank you for your review, Suzanne. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Vehicle was unsafe and customer service failed to provide a replacement
Business reply on Google
Hi Nina, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Roadside assistance failed to provide a suitable replacement vehicle for safety issues
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Staff harassed customer regarding company verification and employee status.
Business reply on Google
Hi Sudarshan, we apologize that our service did not meet your expectations. To speak with us further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Michelle
The rental location provided dirty vehicles and poor customer service.
Business reply on Google
Thank you for your review, Christopher. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Vehicle was dirty and experienced a mechanical breakdown during rental period.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Staff failed to locate reservation and exhibited unprofessional behavior.
Business reply on Google
We're listening and would like to know more, Tashia. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
unauthorized additional charges applied to credit card during rental
Business reply on Google
Hi Russell, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lynette
Customer charged for refueling despite purchasing prepaid fuel option
Business reply on Google
Thank you for your review, Ryan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Reserved vehicle class was unavailable upon arrival at the rental location.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Poor facility layout makes transporting luggage to rental cars difficult.
Business reply on Google
Thank you for your feedback, Robert. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The rental vehicle had a strong odor of smoke and sweat.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Nellie
Poor vehicle condition and inadequate shuttle service caused significant travel delays.
Rental denied due to unverified driver license and poor customer service
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
The rental price was significantly higher than the initial online reservation.
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. –Kim
Manager refused to provide a safe, appropriate vehicle for highway travel.
Business reply on Google
Thank you for your review, Faith. Customer service is of the utmost importance to us, and we would like to speak with your parents further. Please have them visit www.enterprise.com/en/help/contact.html to contact us. Please have them be ready to provide their contact information, reservation or rental agreement number and any additional information. Thank you! - Michelle