Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Security deposit refund is delayed and staff provided unprofessional service.
Business reply on Google
Thanks for your comments, Cindy. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Staff refused to honor reservation and prioritized upselling over service
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Staff was rude and failed to document vehicle damage or provide agreement.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The staff at this location are unprofessional and inefficient.
Business reply on Google
Hi Jones, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
insufficient staff for vehicle return and incorrect vehicle class provided
Business reply on Google
Thank you for your review, Aaron. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
The rental agency failed to provide scheduled pickup service.
Business reply on Google
Thank you for your review, James. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Reserved vehicle unavailable and provided car was dirty with rude service.
Business reply on Google
Thank you for your review, Dustin. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Excessive documentation requirements and long wait times for vehicle rental.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Branch refused debit card and forced a more expensive new booking.
Business reply on Google
Thank you for your review, Panapat. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
unauthorized duplicate credit card charges and lack of customer support
Business reply on Google
Thank you for your review, Bisu. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Staff scheduled pickup at closing time and refused to honor reservation.
Business reply on Google
Thank you for your feedback, Michael. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff attempted to overcharge and intentionally cancelled the customer's reservation.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
unauthorized charges and failure to process promised rental refunds
Business reply on Google
Hi lINA, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Many Thanks, -Michael
excessive wait time and unprofessional staff interaction
Business reply on Google
Hi Noel, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Reserved vehicle was unavailable at the scheduled pickup time.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please email visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. –Kim
Reservation not honored and vehicle provided did not match class booked.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –KB
Reservation not honored resulting in missed funeral services
Business reply on Google
Thanks for your comments, Cheryl. If there is anything we can do to help, please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Thank you. - Lisa S
Unclean vehicle provided and incorrect billing for downgraded car class
Business reply on Google
We're listening and would like to know more, William. Please email [email protected] with the details, your contact information and reservation or rental agreement number(s). Thank you. -Chris R.
Inconsistent pricing and unexpected hidden fees charged at return.
Business reply on Google
Miguel, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Car unavailable, dirty, and had mechanical issues with poor follow-up
Business reply on Google
Rahul, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - ED