Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member was dismissive and provided poor customer service.
Business reply on Google
Hi Marino, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Chris M
The business failed to return the security deposit as promised.
Business reply on Google
We're listening and would like to know more, Jay. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. –Chris R.
Staff member inappropriately questioned personal finances and blacklisted customer…
Business reply on Google
Thank you for your review, Latoya. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The rental agency failed to provide a reserved vehicle.
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit https://www.enterprise.ca/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Customer unfairly placed on do not rent list after questioning staff.
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit https://www.enterprise.ca/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Employee requested utility bills and exhibited discriminatory behavior toward the…
Business reply on Google
Thank you for your review, Adrian. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lynette
The rental location failed to honor a confirmed vehicle reservation.
Business reply on Google
Thank you for your feedback, Khurshed. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Christina
Rental denied due to refusal of debit card payment method.
Business reply on Google
Thanks for your review, Georgios. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH
Personal property lost in rental vehicle and not recovered by staff
Business reply on Google
Eduardo, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. -Chris M
Vehicle provided had faulty brakes and windshield wipers.
Business reply on Google
Janna, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Marisa
The rental agency refused service due to lack of credit card.
Customer charged inconsistent fees for changing the vehicle drop-off location.
Location refused to accept customer credit card for rental reservation
The rental car was dirty and smelled of smoke.
Staff failed to update contact information leading to communication issues.
rental denied due to lack of physical passport
The manager was disrespectful and refused service to the customer.
Reservation price was unilaterally changed at the time of pickup.
The rental agency required a credit card for vehicle pickup.
Vehicle was dirty and had underinflated tires with unexpected drop-off fees.