Absolutely not. Iβd never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member displayed unprofessional and rude behavior toward customers.
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. βKim
unauthorized price increases and failure to return security deposits
Business reply on Google
Hi Lashawda, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. βChris R.
customer was overcharged for three extra rental days
Business reply on Google
Thank you for your feedback, Ken. If youβd like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. β Lisa
Staff refused split payment method despite prior confirmation and pushed unwantedβ¦
Business reply on Google
Hi Theproofisinthepudding, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
The manager provided poor customer service.
Business reply on Google
Thank you for your review. If you can provide a few more details, weβd be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. β Lynette
The rental vehicle was dirty, malodorous, and had active warning lights.
Business reply on Google
ΚΗΚΙ¨Ι, we'd like to look into this further. Please visit https://www.enterprise.ca/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. Thank you. -Lynette
The company attempted to charge for pre-existing vehicle damage.
Business reply on Google
Damon, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -MC
Reservation unavailability and overcharging for a damaged vehicle.
Business reply on Google
Thank you for your review, Luis. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks Jean
Reserved vehicle type was unavailable despite being in the lot.
Business reply on Google
We're listening and would like to know more, Dave. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details. Thank you. -Chris R.
Billing errors and lack of staff at car return location.
Business reply on Google
Diana, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The rental car establishment is disorganized.
Business reply on Google
We're listening and would like to know more, Gary. Please email [email protected] with your contact information, reservation or rental agreement number and the details above. Thank you. - Lisa S
Unauthorized charges deducted from bank account after vehicle return
Business reply on Google
Barbara Mallory Reed, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Rental vehicle experienced multiple mechanical failures while driving on the expressway.
Business reply on Google
Denisha J, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Multiple rental vehicles provided with mechanical issues and poor customer service.
Business reply on Google
We would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Excessive wait times for pickup and vehicle availability
Business reply on Google
Ito Ce, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. -Ebony
Unclear billing, poor service, and unclean vehicle requiring repairs.
Business reply on Google
Wio728, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - HH
Unexpected rental charges due to poor communication between insurance and rental agency
Business reply on Google
Hi Ashley, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
Staff provided poor customer service and attempted to upsell vehicle.
Business reply on Google
Hi Ebony, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Staff failed to honor a verbal agreement regarding rental return charges.
Business reply on Google
L B, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Business failed to provide reserved vehicle and demanded higher rental fees.