Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused rental due to lack of specific utility bill documentation.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Nellie
Unauthorized charges for insurance protection added to rental agreement
Business reply on Google
Md Ayub, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
Unauthorized charges and failure to honor promised refunds and credits
Business reply on Google
Hi Mackenzie, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fresh as you expected. We would like to speak with you further. Please email [email protected] with your contact information, rental information and all the details above. Thank you. - Lisa S
Customer charged for an unrequested vehicle upgrade
Business reply on Google
Guenna, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. .Chris M
Staff was rude and failed to provide the reserved rental car.
Business reply on Google
Nikolay, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - HH
Inconsistent staff information and unclean rental vehicles provided.
Business reply on Google
Hi Lisa, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Vehicle provided was inadequate for family size and in poor condition.
Business reply on Google
Nidal, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - ED
unprofessional staff and poor communication regarding rental agreements and insurance
Business reply on Google
Amanda, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff failed to return calls regarding a vehicle exchange request.
Business reply on Google
Hi Terence, I would like to know more about your experience so I can help. Please email [email protected] and include the rental agreement or reservation number and your contact information. Thank you. - Lisa S
Long wait time when returning a rental car
Business reply on Google
We're listening and would like to know more, Nelson. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Thank you. - ED
unexpected rental charges and poor communication regarding billing details
Business reply on Google
Hello, we take pride in our customer service and would like to look into your billing concern. Please email [email protected] with your contact information, rental agreement or reservation number and the information above. Thank You. - NE
Business was closed despite a confirmed reservation
Business reply on Google
Ozzie Borealis, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
unauthorized charges applied after rental period ended
Business reply on Google
Kia, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Vehicle contained drug paraphernalia and allergens causing health issues.
Business reply on Google
Thank you for your review, Tiffany G. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks! - HH
Staff pressured for upgrades and failed to return a personal item.
Business reply on Google
Thank you for your review, Joe. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with the exact rental location, your reservation and/or rental agreement number(s), contact information, and the full details. Kind regards, Michael
Inconsistent customer service and confusing rental policies
Business reply on Google
Thank you for your review, Barbara Fisher. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
excessive rental conditions and requirements
Business reply on Google
space space, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at [email protected] with the complete details, contact information (including a phone number) and any rental agreement numbers. Also reference #160330-002288 in the subject. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car