Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle provided was unsanitary and contained drug residue and bodily fluids.
Business reply on Google
Hi Anthony, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Rental vehicles provided had damaged tires and poor interior condition.
Business reply on Google
Thank you for your review, Tanesha. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The business charged the customer's personal card instead of the insurance.
Business reply on Google
We would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Staff were rude and attempted to force an expensive vehicle upgrade.
Business reply on Google
Hi. we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Many thanks, -Natalie
Vehicle provided was dirty and staff was disrespectful to the customer.
Business reply on Google
Thanks for your review, Ricardo. We’d like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -RA
Incorrect vehicle size provided and interior was not cleaned.
Business reply on Google
Joyce, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
unexpected additional drop-off fee charged at the rental location
Business reply on Google
Yizhen, we certainly understand how upsetting it is to encounter unexpected charges and we would be happy to look into your billing concern. Please email us at [email protected] with your contact information, rental agreement or reservation number and the information above. Thank You. - Chad
Lost belongings and dirty vehicle with chemical damage to clothing.
Business reply on Google
J, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Staff failed to communicate required documentation for vehicle rental.
Business reply on Google
We're listening and would like to know more, Casimir. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Thank you. - HH
Unauthorized charges added to rental bill after express checkout
Business reply on Google
Thank you for your review, Jack. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks Jean
rental company falsely accusing customer of causing vehicle damage
Business reply on Google
We're listening and would like to know more, David. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details. Thank you. -Chris R.
Manager refused contract terms and displayed unprofessional behavior toward customer
Business reply on Google
Michelle, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - HH
Reservation failed despite being promised priority on the waiting list.
Business reply on Google
Tyree, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information and any additional information you’d like to share. - HH
unjustified cleaning fee charged for ashes despite customer not smoking
Business reply on Google
Hi Margie, thank you for sharing your experience with us. If you would like to discuss this further, please email the details above along with your contact information and reservation or rental agreement number to [email protected]. Thanks. - Lisa S
Vehicle was unavailable at scheduled time and provided in poor condition.
Business reply on Google
John, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
The vehicle interior was dirty with stained seats and windows.
Business reply on Google
Luis Rodriguez, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff ignored customer and failed to provide requested vehicle class.
Business reply on Google
Mahalia Moreau, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - KH
Excessive rental car pricing for a single day
Business reply on Google
Bruno Monteros, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff failed to communicate credit card requirements for out-of-state licenses.
Business reply on Google
We're listening and would like to know more, Dashous Clayy. Please email [email protected] with your contact information, reservation number and the details above. Thank you. - Lisa S
Customer was wrongly charged a cleaning fee for smoke odor.
Business reply on Google
Thank you for your review, Tiffany Halley. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy