Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to inform customer about invalid driver license policy.
Business reply on Google
Hi Loc, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Company failed to honor a promised free rental upgrade
Business reply on Google
Hi George, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
The business failed to provide a reserved vehicle without prior notice.
Business reply on Google
Hi Philly's, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Representative overcharged for rental days and displayed unprofessional behavior.
Business reply on Google
Thank you for your review! Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit https://www.enterprise.ca/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
The business failed to honor the scheduled rental car appointment time.
Business reply on Google
We're listening and would like to know more, Mahmoud. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. –Chris R.
The rental vehicle provided was dirty and had a broken air conditioner.
Business reply on Google
Simo, we’re sorry to hear about your experience. We strive for high standards and it’s clear we fell short. Your feedback is invaluable, and we’ll address these issues to improve our service. Thank you for bringing this to our attention. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
unauthorized bank charges and failure to return security deposit
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. –KB
Poor customer service and unsatisfactory vehicle collection process.
Business reply on Google
Adab Caid, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Laura
The customer experienced poor service at the rental location.
The customer experienced poor service at the rental location.
Business reply on Google
Yusif, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The staff at this location provided unfriendly service.
Business reply on Google
Hi Katherine, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
The business falsely claimed vehicle availability over the phone.
Business reply on Google
We're listening and would like to know more, Mary. Please email [email protected] with your contact information, reservation number and the details of your experience. Thank you. -Chris R.
location lacks vehicle availability and has inconsistent service requirements
Business reply on Google
Fatoumata, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Staff failed to notify customer about misplaced insurance paperwork.
Business reply on Google
We're listening and would like to know more, Andrea. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details of your experience. Thank you. -Chris R.
Customer objects to the company providing vehicles to law enforcement agencies.
Staff incorrectly disputed the status of customer billing statements
Business reply on Google
Jmntk23 Sunshine2, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff provided false information regarding rental return and insurance coverage.
Business reply on Google
Peggy, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. SP
Employee filed an unfair damage claim for a minor scratch
Business reply on Google
Kevin M, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Enterprise is falsely charging customer for vehicle damage not caused by them.
Business reply on Google
Mary Henninger, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M