Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Unfriendly staff and a dirty building facility.
Business reply on Google
Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Staff member exhibited passive aggressive behavior during customer interaction.
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. –Kim
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
Hi Marti, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Customer waited over an hour for a reserved vehicle.
Business reply on Google
We certainly understand the inconvenience that this may cause, Kevin. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Staff member was unhelpful and rude during the rental process.
Business reply on Google
Thank you for your review, Scott. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Michelle
Staff refused to honor the published deposit policy for debit cards.
Business reply on Google
Hi Samuel, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. –Stacy
Website allowed reservation with debit card despite location policy restrictions.
Business reply on Google
Good morning Jeremiah. If there is anything we can do to help you, please do not hesitate to contact us using the following link: www.enterprise.com/en/help/contact.html with details of your experience. Thank you -Christopher
Customer experienced long wait times due to lack of available vehicles.
Business reply on Google
Thanks for your review, Jasmine. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Isabella
Customer unable to reach support after vehicle breakdown
Business reply on Google
Rene, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. -Chris M
Rental location refused one-way drop-off and offered an inadequate vehicle.
Business reply on Google
Hello Chrissy, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marisa
Staff provided conflicting information regarding rental car license requirements.
Business reply on Google
Ch, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Customer experienced racial discrimination and unprofessional conduct by the branch…
Business reply on Google
Hello Thomas, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. Many Thanks, -RA
Location failed to honor one-way rental reservation terms
Business reply on Google
We're listening and would like to know more, Kurt. Please email the details to [email protected] with your contact information, and reservation or rental agreement number(s). Thank you. -Chris R.
Inconsistent information and refusal of payment methods left customer stranded.
Business reply on Google
Mr. Esquer, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. John
Reserved vehicle was unavailable despite being present on the lot.
Business reply on Google
Hi Vytautas, we would like to know more about your experience so we can help. Please email [email protected] and include the rental location, reservation number and your contact information. Thank you. - Lisa S
Rental denied due to debit card payment policy
Business reply on Google
Chris, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Lynette
Staff provided inconsistent information and refused to honor the rental reservation.
Business reply on Google
Thank you for your review, Sixx. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks - LP
The company provided an incorrect vehicle and failed to refund the difference.
Business reply on Google
Hi Logan , I would like to know more about your experience. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher
Vehicle provided was unsanitary and pick up location was incorrect.
Business reply on Google
Thank you for reaching out to us, F.G.. We are taking this pandemic very seriously and would like to look into this for you. Can you please send us an email at [email protected] with your rental and contact information so we can look into this for you? - HH
Customer was overcharged for a smaller vehicle and denied manager consultation.
Business reply on Google
We're listening and would like to know more, Ms. Singleton. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details of your experience. Thank you. -Chris R.