Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
long wait times and vehicle provided with an empty fuel tank
Business reply on Google
We sincerely appreciate you sharing this review. We'd like to learn more about your experience and what we can do to improve. Please reach out to us at www.enterprise.com/en/help/contact.html at your earliest convenience. We look forward to hearing from you.
Staff provided inconsistent and inaccurate rental pricing information.
Business reply on Google
Hi Kenneth, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Customer experienced long wait times and was wrongly charged for damages.
Business reply on Google
Thank you for your review, Cory. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Reservation cancelled by the company after being booked through Costco
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Sunil. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
Staff refused to provide scheduled pickup service for a rental vehicle.
Business reply on Google
Hi Zach, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Marisa
Rental vehicle had mechanical safety issues and lost personal property
Business reply on Google
Shelby, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. -Chris M
Unauthorized charges were made to the customer's bank account
Business reply on Google
Mz Elaine, we take pride in our customer service and would like to look into your billing concern. Please email [email protected] with your contact information, rental agreement or reservation number and the information above. Thank You. -Christina
Staff refused to locate requested vehicle or escalate to supervisor
Business reply on Google
Derek, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
The rental location had no vehicles available for customers.
Business reply on Google
Thank you for your feedback, Diana. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. -KB
Poor customer service provided by the new location manager
Business reply on Google
Thank you for your review, Ronnie Starling. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Staff member was rude and requested unnecessary verification documents.
Business reply on Google
Hi Erin, I would like to know more about your experience. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. -Chris R.
Staff were rude and refused service to the customer
Business reply on Google
Alex, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Rental location falsely accused customer of causing pre-existing vehicle damage
Business reply on Google
Thanks for your comments, David. If you would like to discuss this further, please email the details above along with your contact information and the reservation or rental agreement number to [email protected]. Thank you. - Lisa S
Staff refused to assist with charging phone or waiting for payment.
Business reply on Google
Hi Pink Panther, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Thank you - Laura
Customer falsely charged for pre-existing vehicle damage by rental agency.
Business reply on Google
Hi Linda, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
The rental agency failed to provide a reserved compact vehicle.
Business reply on Google
We're listening and would like to know more, Subash. Please email [email protected] with your contact information, reservation number and the details. Thank you. -Chris R.
Staff failed to replace a dirty vehicle as promised.
Business reply on Google
Christine, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Staff failed to honor reservation and increased price after error
Business reply on Google
We would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. - CE
Enterprise incorrectly charged customer for rental covered by insurance
Business reply on Google
Mr. Spencer, we would like to look into this further. Please email [email protected] with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Company failed to provide reserved vehicle and did not award points.
Business reply on Google
Joe Hall, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M