Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
unreliable reservation system and poor communication regarding vehicle availability
Business reply on Google
Hi James, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Long wait times due to being understaffed
Business reply on Google
Thank you for your review, Hugo. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Staff refused rental despite valid online appointment and license documentation.
Business reply on Google
Thank you for your review, Daniel. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Rental car was unavailable despite having a confirmed reservation.
Business reply on Google
Mark, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Branch manager was rude and lacked knowledge of company policy.
Business reply on Google
Miss S, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you, Christina.
Enterprise failed to provide the reserved vehicle type for the customer.
Business reply on Google
We're listening and would like to know more, Mel. Please email [email protected] with your contact information, the reservation number and the details above. Thank you. - Lisa S
Staff refused rental service despite customer providing required documentation.
Business reply on Google
We're listening and would like to know more, Virginia. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details of your experience. Thank you. -Chris R.
Customer received receipt for an unauthorized rental transaction.
Business reply on Google
We're listening and would like to know more, Anthony. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Many Thanks, -RA
Reserved vehicle unavailable and staff unresponsive to phone calls
Business reply on Google
Hi Erica, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, reservation number and your contact information. Thank you. - Lisa S
Staff ignored phone calls and exhibited discriminatory behavior toward the customer.
Business reply on Google
Thank you for your review, King. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Chris R.
Staff members were rude and threatening to the customer.
Business reply on Google
Brian, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. -Ebony
Reserved vehicle type unavailable and lack of follow-up from management
Business reply on Google
We're listening and would like to know more, Mike M. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Thank you. -Chris R.
Reservation was not honored upon arrival at the rental location
Business reply on Google
Hi Phj, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Manager failed to honor promised free rental days and overcharged customer.
Business reply on Google
Leticia Deluna, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Rental vehicle provided was dirty, damaged, and had a foul odor.
Business reply on Google
J Martinez, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff member was rude and unprofessional to the customer.
Business reply on Google
Jon Sawyer, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Poor customer service and confusing billing practices
Business reply on Google
We're listening and would like to know more, Mr. Ounlavong. Please email [email protected] with your contact information, rental agreement number and the details of your experience. Thank you. -Chris R.
Reserved vehicle was unavailable upon arrival
Business reply on Google
Roman Makarevich, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. John
The rental vehicle was dirty and had poor service follow through.
Business reply on Google
We're listening and would like to know more, Mr. Gonzalez. Please email [email protected] with your contact information, rental agreement numbers and the details above. Thank you. -Chris R.
reservation confirmed but no vehicle available upon arrival
Business reply on Google
Thank you for your feedback, Greg Storm. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you! - Kayla