Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and allegations of vehicle theft and poor service.
Business reply on Google
Hi Samantha, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Khan
Vehicle not ready for scheduled swap causing long wait times.
Business reply on Google
Thank you for your review, Cody. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
The customer service provided by the staff was unhelpful.
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. –Kim
Staff member refused service and displayed rude behavior.
Business reply on Google
Thank you for your review, Danae. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
failure to fulfill vehicle request and poor customer service
Business reply on Google
Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Manager provided incorrect information regarding rental return and agreement requirements.
Business reply on Google
Hi Ann, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Rental car had mechanical failure and staff refused to provide assistance.
Business reply on Google
Thanks for your review, Kelli. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Isabella
Reservation canceled last minute with no alternative provided by the company
Business reply on Google
Thanks for your comments, Kristopher. If there is anything I can do to help, please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Many Thanks, -RA
Staff member charged customer without correct information and acted unprofessionally.
Business reply on Google
Anthony, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Enterprise refused to repair or exchange a vehicle with a broken horn.
Business reply on Google
Hi Daniel, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Staff provided poor service and unprofessional communication regarding an insurance…
Business reply on Google
Jennifer, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Company failed to refund deposit and unauthorized charges after late return.
Business reply on Google
Tammy, we take pride in our customer service and would like to look into your billing concern. Please email [email protected] with your contact information, rental agreement or reservation number and the information above. Thank You Jean
Miscommunication regarding rental extension policy led to threats of law enforcement.
Business reply on Google
Nikki, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
The rental agency gave away the reserved vehicle without notifying the customer.
Business reply on Google
Damien, we would like to look into this further. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. - CE
Staff provided poor customer service and refused to assist with paperwork.
Business reply on Google
Hi Joe, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
Excessive wait times despite having a prior reservation
Business reply on Google
Thank you for your review, Pria Mn. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
The rental company provided a smaller vehicle than the one reserved.
Business reply on Google
Mr. Strauss, we would like to look into this further. Please email [email protected] with the exact rental location, your reservation and/or rental agreement number(s), contact information, and the full details. Kind regards, Michael
Staff ignored customer queue order causing missed work
Business reply on Google
We want our service to be the best around and would be happy to address the level of service you received. To do so, please email [email protected] with your contact information, reservation or rental agreement number and the details above. We look forward to hearing from you soon. -Chris R.
Incorrect driver registration, poor vehicle choice, and smoke-contaminated rental car.
Business reply on Google
Thank you for bringing this to our attention Tevistumulty. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Michael
Manager charged incorrect amount and publicly announced card decline.
Business reply on Google
Thank you for bringing this to our attention, Ms. Damper. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you - Chris R.