Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
staff exhibited unprofessional behavior and engaged in racial profiling
Business reply on Google
Thank you for your review, Selest. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Vehicle had mechanical failure and customer was incorrectly charged extra fees.
Business reply on Google
Hi Alyanna. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Unprofessional staff, long wait times, and poor vehicle availability management.
Business reply on Google
Hi Averi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Christina
Understaffing caused excessive wait times for customers in the lobby.
Business reply on Google
Thank you for your review, Casey. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Customer was overcharged and has not received a promised refund.
Business reply on Google
Thank you for your review, Sumar. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Manager failed to provide contract and exhibited unprofessional behavior toward customer
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Many thanks, -Natalie
Branch manager engaged in racial profiling of a customer
Business reply on Google
Hi Jacqueline, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Many Thanks, -Michael
Staff refused to provide transportation due to a strict radius policy.
Business reply on Google
Thanks for your review, Conrad. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Heather
The rental office was closed during the scheduled pickup time.
Business reply on Google
Dulce, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Marisa
Staff member is perceived as overcharging customers at airport location.
Business reply on Google
Lololol, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Location failed to provide promised transportation and vehicle availability.
Business reply on Google
Thanks for your comments, Xavier. If there is anything we can do to help, please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Thank you. - Lisa S
The rental location failed to provide a reserved vehicle.
Business reply on Google
Thank you for your feedback. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you - Chad
Reserved vehicle was unavailable upon arrival with no alternative provided
Business reply on Google
Rakiya George, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Manager provided inadequate assistance and charged extra for a late return.
Business reply on Google
Hi Laurashunk, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Assistant manager was disrespectful and taunted the customer.
Business reply on Google
Shonathon Stacey, we want our service to be the best around and would be happy to address the level of service you received. To do so, please email [email protected] with your contact information, reservation or rental agreement number and the details above. We look forward to hearing from you soon.-lp
vehicle provided had cleanliness issues and mechanical damage
Business reply on Google
Rob, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. John
Vehicle was infested with bugs and pet hair causing health issues
Business reply on Google
Thank you for bringing this to our attention Ms. Calloway. We would like to look into this further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you- Michael
Location closed without notice and failed to provide promised pickup service.
Business reply on Google
Thank you for your review, Ms. Canedy. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation/rental agreement number, and the details of your experience. Please include reference # 161130-006157 in the subject line of your email. Thanks. –Chris R.
Customer experienced long wait times due to uncommunicated office location change.
Business reply on Google
Donna, we would like to look into this further. Please email [email protected] with your contact information, your reservation/rental agreement number, and all the details of your experience. Please include reference # 161113-001351 in the subject line of your email. Thanks. – David R.
Rental reservation cancelled by the branch less than 24 hours prior.
Business reply on Google
Hello, we would like to look into this further. Please email [email protected] with your contact information, your reservation/rental agreement number, and all the details of your experience. Please include reference # {{161012-006068}} in the subject line of your email. Thanks. –Michael