Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The company charges excessive and unexpected fees to customers.
Business reply on Google
Thank you for your review, Tiffany. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Reserved vehicle was unavailable and staff refused to assist customer.
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Kim
Reservation cancelled due to lack of vehicle availability and rude staff
Business reply on Google
Thank you for your review, A. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and any additional information. Thanks. – Michelle
unhelpful staff failed to provide reserved vehicles on two occasions
Business reply on Google
Thank you for your review, Kyle. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Reserved vehicle type was unavailable at the rental location.
Business reply on Google
Thank you for your review, Adriana. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Staff were unprofessional, unaccommodating, and failed to honor a rental reservation.
Business reply on Google
Thank you for your feedback, alvin. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Customer received a smaller vehicle than the one reserved.
Business reply on Google
Hi Ricardo, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Vehicle was unclean and overdue for maintenance with incorrect billing charges.
Business reply on Google
Thank you for your review, N. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Staff refused to process a reservation with a discount code in-person.
Business reply on Google
Thank you for your review, Derek. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
unauthorized charges applied despite confirmation of full refund
Business reply on Google
Hi Zach, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Stacy
Staff refused to perform a vehicle swap despite valid documentation.
Business reply on Google
Leonardo, we'd like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - Drew
rental company refused replacement vehicle and left customers stranded
Business reply on Google
Thanks for your review, Amos. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Michelle
Manager refused credit card insurance and falsely claimed customer was unsafe
Business reply on Google
David, I'm truly sorry to hear about your experience. We strive for excellent service and your feedback is invaluable. We’ll address this situation with our team to ensure it doesn’t happen again. Thank you for bringing this to our attention; your satisfaction is our priority. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. CM
Staff member was rude and intentionally obstructed the payment process
Business reply on Google
Amanda, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - HH
Reserved vehicle unavailable at pickup and long wait times
Business reply on Google
Thanks for your review. We’d like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - HH
Vehicle breakdown and delayed return of security deposit
Business reply on Google
Thank you for your review, Jessica. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks - LP
unauthorized duplicate charge caused financial hardship and overdraft risk
Business reply on Google
Hello, we take pride in our customer service and would like to look into your billing concern. Please email [email protected] with your contact information, rental agreement or reservation number and the information above. Many Thanks, -RA
Rental company attempted to charge customer for pre-existing windshield damage
Business reply on Google
Michael, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
long wait time and incorrect vehicle size provided
Business reply on Google
Stephen Tuck, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reserved vehicle was unavailable at the scheduled pickup time.
Business reply on Google
We're listening and would like to know more, Talleyne Alleyne. Please email [email protected] with your contact information, reservation number and the details of your experience. Thank you. -Chris R.