Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental company failed to honor the customer's vehicle reservation.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Reservation was cancelled and customer was forcibly removed by staff
Business reply on Google
Thank you for your review, Bishnu. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Jean
The rental vehicle had a strong odor of urine.
Business reply on Google
Thank you for your review, Richard. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
unprofessional customer service and staff hung up on the caller
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Khan
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Maia. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
The rental company failed to provide the reserved minivan.
Business reply on Google
Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
poor customer service and lack of communication regarding an issue
Business reply on Google
Hi ManavDIY, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Company failed to provide reserved vehicle suitable for snowy conditions.
Business reply on Google
Thank you for your review, Chan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
The rental agency cancelled the reservation on the day of pickup.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Rag. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Jean
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Thank you for your feedback, Thelma. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Staff harassed customer about return time and provided vehicle with alignment issues.
Business reply on Google
Thank you for your feedback, Dr. L.M. McKenzie. We truly value your loyalty over the years and are sorry to hear about your recent experience. We will address your concerns with our team to ensure better service in the future. Your satisfaction is important to us. - Michelle
Vehicle provided was dirty, smelled of marijuana, and required maintenance.
Business reply on Google
Hi. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Kim
Long wait time and unprofessional staff behavior regarding vehicle reservation
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Customer left waiting in cold with baby and denied rental service.
Business reply on Google
We're listening and would like to know more, Justice. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Reserved vehicle unavailable and staff provided false information regarding rate honor
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental location failed to provide reserved vehicles and caused long wait times.
Business reply on Google
Toni, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. –MC
Incorrect vehicle charges, unauthorized damage claims, and poor customer service.
Business reply on Google
Hi Pukar, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - DR
Enterprise charged for extra days after vehicle was returned as instructed.
Business reply on Google
Talisha, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - ED
Vehicle provided was dirty, damaged, and delivery was delayed.
Business reply on Google
Hi Jenn, we recognize how disappointing it is to receive a rental vehicle that is not as fresh as you expected. We would like to speak with you further. Please email [email protected] with your contact information, rental information and all the details above. Thank you. - Lisa S
Rental vehicle had faulty electronics and a tire blowout on highway
Business reply on Google
Ivan, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR