Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff provided cold and unprofessional customer service.
Business reply on Google
Thank you for your review, Bolt39. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Michelle
Customer was incorrectly charged for an extra day after returning vehicle.
Business reply on Google
Thank you for your review, Jeddah. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
unexpected charges and lack of transparency regarding rental billing
Business reply on Google
Hi Daniel, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
The company failed to issue a promised refund for an extra day.
Business reply on Google
Thank you for your review, Jay. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Staff member was unprofessional and attempted to push unnecessary insurance.
Business reply on Google
We're listening and would like to know more, John. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
customer unable to reach staff to confirm vehicle reservation
Business reply on Google
We’re sorry to hear about your experience, Mylan. This isn’t the level of service we aim to provide. Your feedback is valuable, and we appreciate you bringing this to our attention. We’re committed to improving and hope to regain your trust in the future. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Make sure to have your rental agreement number and contact information ready! Chris M
Customer experienced a two hour wait due to overbooking
Business reply on Google
Thank you for your review, Rob. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Excessive data collection and inconvenient rental location proximity
Business reply on Google
Hello, Franco! We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Staff refused to rent a vehicle without providing a valid reason.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –KB
Customer was overcharged for rental duration and refund is pending
Business reply on Google
Darlene, thank you for your wonderful feedback! We're thrilled to hear about your positive experiences over the years and our team's commitment to service. It's great to know that we could resolve the billing issue smoothly. We look forward to seeing you for your next rental! -Christina
Customer charged for vehicle damages after being cleared by staff.
Business reply on Google
Thanks for your review, Deuk. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon.-Christopher
Company failed to disclose deposit requirements and debit card restrictions.
Business reply on Google
Randall, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. Chris M
online reservation price and vehicle availability were not honored
Business reply on Google
Hello Enrique, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marisa
Reserved cargo van was unavailable at the scheduled pickup time.
Business reply on Google
Abril, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Rental denied due to license and payment policy restrictions
Business reply on Google
Kathy, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff provided incorrect location information and refused to honor insurance coverage.
Business reply on Google
Thank you for your review. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - Marisa
customer wrongly charged for pre-existing vehicle damage
Business reply on Google
Hi Jay, thank you for sharing your experience with us. If you would like to discuss this further, please email the details above along with your contact information and reservation or rental agreement number to [email protected]. Thanks. - Lisa S
Reserved vehicle was unavailable and uncleaned causing significant travel delays.
Business reply on Google
Thank you for your review, Rusten. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
Customer overcharged for rental and experienced poor staff service
Business reply on Google
We would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Reserved vehicle was unavailable upon arrival despite prior confirmation
Business reply on Google
Angela, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH