Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Vehicle breakdown and poor customer support during return process
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Customer denied rental due to a minor crack in driver license
Business reply on Google
Thank you for your feedback, Keith. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Reservation cancelled last minute without adequate compensation or accountability
Business reply on Google
Thank you for your feedback, Jacob. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Customer was overcharged and experienced unprofessional behavior from the branch manager.
Business reply on Google
We would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Thank you for your review, Sam. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
The business refuses to accept valid Mexican driver licenses.
Business reply on Google
Thank you for your feedback, Carlos. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
The business refuses to accept valid Mexican driver licenses.
Business reply on Google
Thank you for your feedback, Ana. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
The rental vehicle was provided in an unsanitary and damaged condition.
Business reply on Google
Hi Allison. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Reserved vehicles were released to other customers without assistance.
Business reply on Google
Thank you for your feedback, Brandon. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
unauthorized damage waiver charge remains unresolved after one month
Business reply on Google
Thanks for your comments, Andre. If there is anything we can do to help, please email [email protected] with your contact information, reservation or rental agreement number and the details above. Thank you. - Lisa S
Customer charged for pre-existing damage despite staff assurances at checkout.
Business reply on Google
Sean, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -MC
Long wait times and failure to provide the promised rental vehicle.
Business reply on Google
Kristina, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Marisa
Salesperson lacked product knowledge and displayed unprofessional behavior during the…
Business reply on Google
Hi Karen, thank you for sharing your experience with us. If you would like to discuss this further, please email the details above along with your contact information, the branch location and your vehicle/sales details to [email protected]. Thanks. - Lisa S
Customer humiliated and denied vehicle access due to inconsistent policy enforcement.
Business reply on Google
Cynthia, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Marisa
Company attempted to charge customer for pre-existing vehicle damage.
Business reply on Google
Lee, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Unexpected charges applied months after vehicle return.
Business reply on Google
Joseph, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Marisa
Staff refused assistance during vehicle replacement and failed to provide support.
Business reply on Google
Hi Damien, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
Customer was overcharged for a vehicle upgrade despite staff assurances.
Business reply on Google
Daniel, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Manager was unprofessional and hung up on the customer during inquiry
Business reply on Google
Leslie , we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher
Reserved vehicle was unavailable and staff demanded a higher price.
Business reply on Google
Luis, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher